# Issues Connecting to FTP Server

**URL:** <https://forum.infinityfree.com/t/issues-connecting-to-ftp-server/101613>\
**Category:** Hosting Support\
**Created:** [November 13, 2024, 3:24pm UTC](https://forum.infinityfree.com/t/issues-connecting-to-ftp-server/101613 "2024-11-13T15:24:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gravns](https://forum.infinityfree.com/letter_avatar/gravns/32/6_449c533f586939b6e5f246632a46421f.png) [@gravns](https://forum.infinityfree.com/u/gravns)\
**Post date:** [November 13, 2024, 3:24pm UTC](https://forum.infinityfree.com/t/issues-connecting-to-ftp-server/101613/1 "2024-11-13T15:24:41Z")

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Hi everyone,

I’m having trouble connecting to my FTP server using FileZilla. I’ve double-checked my FTP credentials and network connection, but I still can’t establish a connection.

Has anyone else experienced similar issues? Is there an ongoing problem with the FTP server, or could it be something on my end?

Thanks in advance for your help!

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [November 13, 2024, 3:24pm UTC](https://forum.infinityfree.com/t/issues-connecting-to-ftp-server/101613/2 "2024-11-13T15:24:51Z")

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> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307):
>
> Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

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**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [November 13, 2024, 4:50pm UTC](https://forum.infinityfree.com/t/issues-connecting-to-ftp-server/101613/3 "2024-11-13T16:50:16Z")

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> [@gravns](#):
>
> I still can’t establish a connection.

Why not?  
Please provide ftp logs

> [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303/):
>
> When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [November 20, 2024, 4:50pm UTC](https://forum.infinityfree.com/t/issues-connecting-to-ftp-server/101613/4 "2024-11-20T16:50:57Z")

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Closed on November 20, 2024, 4:50pm UTC

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