# Issue with web hosting from hosting provider **URL:** \ **Category:** Hosting Support\ **Created:** [January 13, 2022, 8:37am UTC](https://forum.infinityfree.com/t/issue-with-web-hosting-from-hosting-provider/56856 "2022-01-13T08:37:16Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![anon30460187](https://forum.infinityfree.com/letter_avatar/anon30460187/32/6_22734026db12803ebb3e059622ac3534.png) [@anon30460187](https://forum.infinityfree.com/u/anon30460187)\ **Post date:** [January 13, 2022, 8:37am UTC](https://forum.infinityfree.com/t/issue-with-web-hosting-from-hosting-provider/56856/1 "2022-01-13T08:37:16Z")
### Username (e.g. epiz\_XXX) or Website URL epiz\_30713109 [https://blog.thedtsdevelopment.xyz/](https://blog.thedtsdevelopment.xyz/) ### Error Message http\_request\_failed: cURL error 60: SSL certificate problem: unable to get local issuer certificate ### Other Information ## I am not able to connect my WordPress blog with WordPress android app. so i tried contacting with WordPress support and they send me support by mail it contains following: **E. Gerard** (Automattic) Jan 13, 2022, 8:23 UTC Hi there, I took a look at your site and the error reported in our logs is this: `http_request_failed: cURL error 60: SSL certificate problem: unable to get local issuer certificate` That means that our servers can’t connect to your site because Jetpack cannot verify the SSL certificate. Only the hosting company can fix this. Please contact them and ask them to configure the site’s webserver to supply the entire SSL certificate chain. The information below may be helpful to share with the hosting company. The problem is that OpenSSL doesn’t recognize the site certificate’s Certificate Authority’s (CA) certificate. The URL works in most browsers because they allow for certificate discovery by reading the “Authority Information Access” metadata from the certificate, which contains a URL from which the browser can download the CA’s certificate. OpenSSL does not do this, however. The best solution is to configure the webserver to supply the entire SSL certificate chain, rather than just the site’s own certificate. Sending the entire chain will also make the site more compatible with older (and some mobile) browsers. This link shows a report about the SSL certificate. The host may or may not need this, but I thought it could be helpful: > **[SSL Server Test (Powered by Qualys SSL Labs)](https://www.ssllabs.com/ssltest/analyze.html?d=https:%2F%2Fblog.thedtsdevelopment.xyz%2F)** > > A comprehensive free SSL test for your public web servers. Once the SSL certificate issue is resolved, please let us know if you still continue to run into problems. E. Gerard Happiness Engineer ---
**Author:** ![FlutterHoney](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/flutterhoney/32/17560_2.png) [@FlutterHoney](https://forum.infinityfree.com/u/FlutterHoney)\ **Post date:** [January 13, 2022, 8:53am UTC](https://forum.infinityfree.com/t/issue-with-web-hosting-from-hosting-provider/56856/2 "2022-01-13T08:53:08Z")
1. Ssl chain isn’t supported here. 2. > [@cURL error 60: SSL certificate problem: unable to get local issuer certificate](https://forum.infinityfree.com/t/curl-error-60-ssl-certificate-problem-unable-to-get-local-issuer-certificate/48133/12): > > There are plenty of other topics on this issue so please search the forum before creating a topic; a couple solutions are below. You can force Jetpack to communicate via HTTP only, by adding this constant to your site’s wp-config.php file: define( 'JETPACK\_CLIENT\_\_HTTPS', 'NEVER' ); Or as others have said, try using a different certificate. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 13, 2022, 9:15am UTC](https://forum.infinityfree.com/t/issue-with-web-hosting-from-hosting-provider/56856/3 "2022-01-13T09:15:22Z")
Or use CloudFlare > [@A Full Guide To Cloudflare](https://forum.infinityfree.com/t/a-full-guide-to-cloudflare/44451): > > Hello, I will show you how to easily set up Cloudflare, Edit Records, and Troubleshoot with images! PLEASE READ BEFORE STARTING!!! Cloudflare cannot be used on free subdomains from InfinityFree. You can use Cloudflare on Custom Domains ([yoursite.com](http://yoursite.com)) and with Custom Sub-Domains ([subdomain.yoursite.com](http://subdomain.yoursite.com)). A video tutorial can be found at the end of this guide, should you get stuck. You must connect your domain to your InfinityFree account first. [Read more here](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227). Set-Up Cloudflare Go to [Dash…](http://Dash.Cloudflare.com) Take note Jetpack does not work very well on free hosting. Be prepared for frequent suspension and other performance issues etc ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [January 20, 2022, 9:16am UTC](https://forum.infinityfree.com/t/issue-with-web-hosting-from-hosting-provider/56856/4 "2022-01-20T09:16:15Z")
Closed on January 20, 2022, 9:16am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.