# Issue connecting to Host

**URL:** <https://forum.infinityfree.com/t/issue-connecting-to-host/48630>\
**Category:** Hosting Support\
**Created:** [July 20, 2021, 12:36am UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630 "2021-07-20T00:36:17Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![anon58537944](https://forum.infinityfree.com/letter_avatar/anon58537944/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon58537944](https://forum.infinityfree.com/u/anon58537944)\
**Post date:** [July 20, 2021, 12:36am UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630/1 "2021-07-20T00:36:17Z")

</div>

### Username (e.g. epiz\_XXX) or Website URL

```
epiz_29126170 / Website for i-cass.infinityfreeapp.com

```

### Error Message

Response: 530 Login authentication failed

### Other Information

I was just attempting to connect to the host so I could upload my files, and despite literally copy-pasting my password straight from my account details, I’m being told my password is invalid.

Here is the full message:  
|Command:|USER epiz\_29126170|  
|Response:|331 User epiz\_29126170 OK. Password required|  
|Command:|PASS \*\*\*\*\*\*\*\*\*\*\*\*\*|  
|Response:|530 Login authentication failed|  
|Error:|Critical error: Could not connect to server|

---

<div class="post-metadata">

**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [July 20, 2021, 12:44am UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630/2 "2021-07-20T00:44:50Z")

</div>

Make sure you are using the password for the FTP server. It is different from your account password.

---

<div class="post-metadata">

**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [July 20, 2021, 12:55pm UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630/3 "2021-07-20T12:55:19Z")

</div>

Could you please try the instructions here?

> **[Help, I cannot connect to FTP](https://forum.infinityfree.com/docs?topic=49307)**
>
> Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP...

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<div class="post-metadata">

**Author:** ![anon58537944](https://forum.infinityfree.com/letter_avatar/anon58537944/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon58537944](https://forum.infinityfree.com/u/anon58537944)\
**Post date:** [July 21, 2021, 8:14pm UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630/4 "2021-07-21T20:14:59Z")

</div>

Yep! Ensured that. Unfortunately, still no dice.

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<div class="post-metadata">

**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [July 21, 2021, 9:01pm UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630/5 "2021-07-21T21:01:00Z")

</div>

Try reading the article posted, or change your FTP password in the client area.

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<div class="post-metadata">

**Author:** ![anon58537944](https://forum.infinityfree.com/letter_avatar/anon58537944/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon58537944](https://forum.infinityfree.com/u/anon58537944)\
**Post date:** [July 22, 2021, 12:26am UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630/6 "2021-07-22T00:26:45Z")

</div>

Well, I did not change anything, but luckily the issue resolved itself. Thank you for the help.

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<div class="post-metadata">

**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [July 29, 2021, 12:26am UTC](https://forum.infinityfree.com/t/issue-connecting-to-host/48630/7 "2021-07-29T00:26:59Z")

</div>

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