# Is InfinityFree MySQL Server Down **URL:** \ **Category:** Hosting Support\ **Created:** [October 1, 2023, 6:13pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623 "2023-10-01T18:13:46Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Shareffff](https://forum.infinityfree.com/letter_avatar/shareffff/32/6_449c533f586939b6e5f246632a46421f.png) [@Shareffff](https://forum.infinityfree.com/u/Shareffff)\ **Post date:** [October 1, 2023, 6:13pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/1 "2023-10-01T18:13:46Z")
I am getting this error: `Failed to connect to MySQL: php_network_getaddresses: getaddrinfo failed: Name or service not known` Also I am not able to login in PHPMyAdmin ![image](https://forum-cdn.infinityfree.net/original/3X/c/5/c557bdbe9b80070c47bc94d92059d3451c542599.png) And I did not changed my any database configurations What can I do now? ---
**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/6_449c533f586939b6e5f246632a46421f.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\ **Post date:** [October 1, 2023, 6:20pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/2 "2023-10-01T18:20:44Z")
> [@Shareffff](#): > > I am getting this error: > > `Failed to connect to MySQL: php_network_getaddresses: getaddrinfo failed: Name or service not known` Can you try this? > [@HTTP 500 Error](https://forum.infinityfree.com/t/http-500-error/83612/4): > > Seems like there is a problem with name resolution for the database servers, as there is no record for almost any of them on InfinityFree’s domain. It used to work before that because for name resolutions they used to use Byet’s DNS servers; can you try to use `sql305.byetcluster.com` as host instead and see if it works? > > For any others having this issue: replace `305` with the database server number. > [@Shareffff](#): > > Also I am not able to login in PHPMyAdmin Can you try the things listed in this article? > [@Unable to access phpMyAdmin](https://forum.infinityfree.com/t/unable-to-access-phpmyadmin/49344): > > Some people experience problems when trying to access phpMyAdmin from their control panel. This usually happens after the password of the hosting account was changed. When this happens, you may see a ERR\_TOO\_MANY\_REDIRECTS, “The page isn’t redirecting properly” or “redirected you too many times” error. This article explains what you can do to regain access to phpMyAdmin. Clear your browser’s cache and cookies for the control panel and phpMyAdmin When you change your account’s password, you wi… ---
**Author:** ![worldlion](https://forum.infinityfree.com/letter_avatar/worldlion/32/6_449c533f586939b6e5f246632a46421f.png) [@worldlion](https://forum.infinityfree.com/u/worldlion)\ **Post date:** [October 1, 2023, 7:26pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/3 "2023-10-01T19:26:09Z")
Yes i think, many pepole can’t acces to their database, but it works idk??? help? some stafff here ?? ---
**Author:** ![bikerman](https://forum.infinityfree.com/letter_avatar/bikerman/32/6_449c533f586939b6e5f246632a46421f.png) [@bikerman](https://forum.infinityfree.com/u/bikerman)\ **Post date:** [October 1, 2023, 7:34pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/4 "2023-10-01T19:34:22Z")
> [@HTTP 500 Error](https://forum.infinityfree.com/t/http-500-error/83612/4): > > `sql305.byetcluster.com` changing the database server worked for my apps, but how to connect phpmyadmin ?? ---
**Author:** ![worldlion](https://forum.infinityfree.com/letter_avatar/worldlion/32/6_449c533f586939b6e5f246632a46421f.png) [@worldlion](https://forum.infinityfree.com/u/worldlion)\ **Post date:** [October 1, 2023, 7:38pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/5 "2023-10-01T19:38:31Z")
> [@HTTP 500 Error](https://forum.infinityfree.com/t/http-500-error/83612/4): > > [sql305.byetcluster.com](http://sql305.byetcluster.com) Me my database works when i create for example a tasklist into the database but i can’t have acces to phpmyadmin the problem start i think for me at 6pm (Paris hours), so idk ?? and i have read the topic but it doesnt work , i have already do all the thinks to resolve the problem write in the topic ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [October 1, 2023, 7:46pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/6 "2023-10-01T19:46:10Z")
Hello Not entirely sure if this is going to work, but please try the following: 1. Open the InfinityFree ClientArea ([app.infinityfree.com](http://app.infinityfree.com)) 2. Select the account 3. Select the “Control Panel” button 4. Scroll down and choose “PHPMyAdmin” 5. Select the action button for the database you want to access ---
**Author:** ![worldlion](https://forum.infinityfree.com/letter_avatar/worldlion/32/6_449c533f586939b6e5f246632a46421f.png) [@worldlion](https://forum.infinityfree.com/u/worldlion)\ **Post date:** [October 1, 2023, 8:05pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/7 "2023-10-01T20:05:13Z")
Yess !!! It works !! Just with cpanel and after click phpmyadmin ---
**Author:** ![anon41160968](https://forum.infinityfree.com/letter_avatar/anon41160968/32/6_449c533f586939b6e5f246632a46421f.png) [@anon41160968](https://forum.infinityfree.com/u/anon41160968)\ **Post date:** [October 1, 2023, 8:18pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/8 "2023-10-01T20:18:59Z")
yeah, but my website give an error with connection to db ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [October 1, 2023, 8:24pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/9 "2023-10-01T20:24:36Z")
Yes, so you need to do this: > [@HTTP 500 Error](https://forum.infinityfree.com/t/http-500-error/83612/4): > > I can see the errors; probably the server needed to heat up on your side. Seems like there is a problem with name resolution for the database servers, as there is no record for almost any of them on InfinityFree’s domain. It used to work before that because for name resolutions they used to use Byet’s DNS servers; can you try to use sql305.byetcluster.com as host instead and see if it works? For any others having this issue: replace 305 with the database server number. EDIT: If anyone else is… Replace `305` with your code (the `xxx` from the `sqlxxx.infinityfree.com` format). ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [October 1, 2023, 8:38pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/10 "2023-10-01T20:38:48Z")
Leaving this discussion public, but closing as an outage announcement has been made: > [@MySQL Unable To Connect / PHPMyAdmin Unable To Connect](https://forum.infinityfree.com/t/mysql-unable-to-connect-phpmyadmin-unable-to-connect/83636): > > MySQL Unable To Connect / PHPMyAdmin Unable To Connect Due to DNS Issues within the ‘[infinityfree.com](http://infinityfree.com)’ domain, MySQL domains are having trouble connecting to the database. Additionally, an error is occurring in the client area code that is (probably) sending incorrect credentials to the PHPMyAdmin Application. Which components are affected by this issue Logging into PHPMyAdmin via the Client Area ([dash.infinityfree.com](http://dash.infinityfree.com)) Connecting to MySQL via a [infinityfree.com](http://infinityfree.com) domain (sql\_xxx.infinityfree.… ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [October 1, 2023, 8:38pm UTC](https://forum.infinityfree.com/t/is-infinityfree-mysql-server-down/83623/11 "2023-10-01T20:38:51Z")
Closed on October 1, 2023, 8:38pm UTC