# Installation Failed - Softaculous

**URL:** https://forum.infinityfree.com/t/installation-failed-softaculous/6497
**Category:** Hosting Support
**Created:** [March 19, 2017, 10:07pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497 "2017-03-19T22:07:56Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 3, 2017, 6:59am UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/4 "2017-04-03T06:59:16Z")

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I just noticed you were trying to install OSSN. That script is not supported because it requires the data folder to be outside the website folder, which isn’t possible here due to security restrictions.

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