# Installation Failed - Softaculous
**URL:** https://forum.infinityfree.com/t/installation-failed-softaculous/6497
**Category:** Hosting Support
**Created:** [March 19, 2017, 10:07pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497 "2017-03-19T22:07:56Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@anon98162085](https://forum.infinityfree.com/u/anon98162085)
#### Post date: [March 19, 2017, 10:07pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/1 "2017-03-19T22:07:56Z")
Hey, I was just wandering why is it that when I try to install this certain installation it doesn’t go through? It would fail the installation.
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [March 19, 2017, 10:38pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/2 "2017-03-19T22:38:49Z")
Can you please reupload the image in a higher resolution? I can’t read the text in the thumbnail. [Imgur.com](http://Imgur.com) is a good free image hosting service.
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### Author:  [@anon98162085](https://forum.infinityfree.com/u/anon98162085)
#### Post date: [April 3, 2017, 3:29am UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/3 "2017-04-03T03:29:02Z")
Never mind, I figured it out, mostly this specific software requires a lot of space, it’s probably too big for my current hosting plan.
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 3, 2017, 6:59am UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/4 "2017-04-03T06:59:16Z")
I just noticed you were trying to install OSSN. That script is not supported because it requires the data folder to be outside the website folder, which isn’t possible here due to security restrictions.
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### Author:  [@anon98162085](https://forum.infinityfree.com/u/anon98162085)
#### Post date: [April 3, 2017, 8:37pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/5 "2017-04-03T20:37:35Z")
Thanks, it should really be removed if it isn’t supported.
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 3, 2017, 8:40pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/6 "2017-04-03T20:40:21Z")
> @Officialgking said:
> Thanks, it should really be removed if it isn’t supported.
You’re right, and OSSN has already been removed from Softaculous.
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### Author:  [@anon98162085](https://forum.infinityfree.com/u/anon98162085)
#### Post date: [April 3, 2017, 8:44pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/7 "2017-04-03T20:44:43Z")
Well I wanted to thank you for your answers, it does make sense.
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [January 17, 2019, 7:27pm UTC](https://forum.infinityfree.com/t/installation-failed-softaculous/6497/8 "2019-01-17T19:27:24Z")