Website URL http://infocrac.ct.ws/ Error Message ERR_HTTP_RESPONSE_CODE_FAILURE — le navigateur indique : « Ce site est inaccessible. Impossible de charger infocrac.ct.ws. » Other Information The account if0_43146601 is Active, but the account page shows “Website IP: unknown”. InfinityFree’s domain health check says “Unable to determine directory status”. The domain was created on October 11, 2026. I uploaded the WordPress files to /htdocs, imported the database, updated the WordPress site URL, and corrected .htaccess to use the site root. I deactivated and reactivated the account; it is Active again, but the site is still unreachable. Could you check whether the hosting IP and domain mapping are provisioned correctly?

Welcome to the InfinityFree community forum! Good to have you here. Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. Solving an issue is a joint effort. Try the suggestions you get and report back what happened.

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look. Has the account page still shown “Website IP: unknown” a while after your reactivation? And have you opened the control panel for the account at least once? I found two older topics that might be the same thing. I can’t confirm either one applies to you. In one topic, an admin said the Website IP can take a few minutes to show up after an account is activated: [image] How to find a server IP linked to my website Hosting Support Hello, I did read this: Where can find my server ip address? - Hosting Support - InfinityFree Forum but didn’t understand everything unfortunately, neither the command in cmd worked for me. My domain name is sabrytestwiki.rf.gd and it says the website IP is unknown. I know there is a need of a file called test.php, I know what has to be inside, but where should the file be located? My website is a mediawiki website so it logically has mediawiki files, but I have no clue on where to place the … Your account was reactivated only a few minutes before you posted, so the IP may just not have been retrieved yet. That would also fit the site not loading. In the other, “Unable to determine directory status” on a new account was fixed by opening the control panel once. That activates the FTP connection on new accounts if the client area hasn’t done it automatically: [image] Unable to determine directory status An error occurred Hosting Support Website URL uch.infinityfree.io Error Message Unable to determine directory status An error occurred while trying to check the directory of your website. Other Information I’ve tried to use file manager, filezilla. but I can’t connect and there is this error: Unable to determine directory status. Not sure what to do. If you’ve opened the control panel and the IP and directory status are still unknown after waiting a while, say so here. Then a person would need to look at the account, because nothing on your side would change it.

I have now opened the hosting Control Panel and waited several minutes. The account remains Active, but the domain page still shows a blank Website IP and the health check still says “Unable to determine directory status”. The WordPress files are present in /htdocs. Could a staff member please check whether the hosting IP and domain mapping are provisioned correctly?

I created a second subdomain, infocrac2.ct.ws, on the same hosting account. I recreated its directory, copied the WordPress files, and imported the database into a separate clone. InfinityFree now detects the index file, but the Website IP is still blank, and opening the new subdomain returns ERR_HTTP_RESPONSE_CODE_FAILURE as well. This suggests the problem affects the account-level hosting/IP mapping. Could staff please check the account provisioning?

I opened your website and is greeted with a 500 error, meaning that your code itself is faulty. Copying faulty code from one place to another will not solve the issue for sure because it’s still faulty. [image] Http error 500 Websites and PHP When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500. There are typically two reasons which can cause this error: The PHP code has crashed. The .htaccess file contains invalid rules. Here are some things you can try to debug and fix this. Fixing crashing PHP code A HTTP ERROR 500 simply tells you that the PHP code has crashed, but gives no information as to why it has crashed. Gett…

You should go to dash[dot]infinityfree[dot]com/accounts/_account_id_/domains/_domain_/phpConfig where _account_id_ will be replaced by ur actual account id and _domain_ will be replaced by ur actual domain and then turn on “Show PHP Errors” and then go to ur page and then see what it shows

Infocrac.ct.ws inaccessible; account IP unknown

Hosting Support

Meishin October 11, 2026, 3:13pm 6

I opened your website and is greeted with a 500 error, meaning that your code itself is faulty. Copying faulty code from one place to another will not solve the issue for sure because it’s still faulty.