# Inaccessible website

**URL:** <https://forum.infinityfree.com/t/inaccessible-website/97324>\
**Category:** Hosting Support\
**Created:** [August 12, 2024, 10:46am UTC](https://forum.infinityfree.com/t/inaccessible-website/97324 "2024-08-12T10:46:37Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![anon81586530](https://forum.infinityfree.com/letter_avatar/anon81586530/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon81586530](https://forum.infinityfree.com/u/anon81586530)\
**Post date:** [August 12, 2024, 10:46am UTC](https://forum.infinityfree.com/t/inaccessible-website/97324/1 "2024-08-12T10:46:37Z")

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###salesdom.shop

(please specify the URL of the site on which you are experiencing the problem)

### Error Message

 ![Screenshot_2024-08-12-13-43-12-29_40deb401b9ffe8e1df2f1cc5ba480b12](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/2/6/26d08fe7610882e45badc4c5e08f2de60eb556ea.jpeg)

(please share the FULL error message you see, if applicable)

### Other Information

(other information and details relevant to your question)

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<div class="post-metadata">

**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\
**Post date:** [August 12, 2024, 10:55am UTC](https://forum.infinityfree.com/t/inaccessible-website/97324/2 "2024-08-12T10:55:38Z")

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Hi and welcome to the forum! For me your website works fine:

 ![Screenshot 2024-08-12 alle 12.54.40](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/2/6/26189347da05d45cd13d1a79a684581bb2fe52a6.jpeg)

Please note that, if you created your website recently, it might take up to 72 hours for it to work on your side due to DNS caching. If you already waited that period and it still doesn’t work or you don’t want to wait, in the article I’m gonna link to there are some workarounds:

> [@Why isn't my domain working yet?](https://forum.infinityfree.com/t/49237):
>
> You’ve just added your domain to InfinityFree or changed your nameservers, but when you visit your domain, you’re seeing a “DNS Resolution Error” page, an error message, or your old website instead of your new hosting account. This is completely normal and happens because of something called DNS caching. How long should I wait? Most domains start working within 24 hours. However, it can take up to 72 hours for your domain to work for everyone around the world. This timing depends on factors out…

Also, you might need to clear your browser cache after this by following this guide:

> **[How to clear your cache (And cookies) on any browser - A simple guide - The...](https://tinkertechlab.com/webhosting/security/how-to-clear-your-browsers-cache.php)**
>
> Need to clear your browsers cache? This guide shows you how to do it in all major desktop and mobile browsers.

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<div class="post-metadata">

**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [August 12, 2024, 1:17pm UTC](https://forum.infinityfree.com/t/inaccessible-website/97324/3 "2024-08-12T13:17:33Z")

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The page you see is a cPanel suspension page, which means the page you’re seeing is not sent from our servers. If the account was suspended at your previous hosting provider and now you moved the site here, then please note that it can take up to 72 hours for the website to start working everywhere.

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<div class="post-metadata">

**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [August 19, 2024, 1:17pm UTC](https://forum.infinityfree.com/t/inaccessible-website/97324/4 "2024-08-19T13:17:37Z")

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