# Impossible to connect

**URL:** <https://forum.infinityfree.com/t/impossible-to-connect/103868>\
**Category:** Hosting Support\
**Created:** [January 2, 2025, 5:36pm UTC](https://forum.infinityfree.com/t/impossible-to-connect/103868 "2025-01-02T17:36:16Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [January 3, 2025, 10:22am UTC](https://forum.infinityfree.com/t/impossible-to-connect/103868/11 "2025-01-03T10:22:06Z")

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> [@vincent3m](#):
>
> I think I’m doing all that I must do

You did not.

If you had read this,

> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307):
>
> Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

this would not happened

> [@vincent3m](#):
>
> the error came from FTP hostname which was written "[ftpupload.net](http://ftpupload.net) " somewhere and not infinityfree.

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