# I'm having problems with the SSL Certificate

**URL:** <https://forum.infinityfree.com/t/im-having-problems-with-the-ssl-certificate/97528>\
**Category:** Hosting Support\
**Created:** [August 16, 2024, 11:38am UTC](https://forum.infinityfree.com/t/im-having-problems-with-the-ssl-certificate/97528 "2024-08-16T11:38:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nttd\_zaza](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/nttd_zaza/32/64197_2.png) [@nttd\_zaza](https://forum.infinityfree.com/u/nttd_zaza)\
**Post date:** [August 16, 2024, 11:38am UTC](https://forum.infinityfree.com/t/im-having-problems-with-the-ssl-certificate/97528/1 "2024-08-16T11:38:19Z")

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Hello, I recently ended up ordering an SSL Certificate from InfinityFree and got the Google Trust Service certificate, but soon after I realized that some browsers are unable to identify the Certificate correctly, thus generating that “Not Secure” connection error.

I already tried to place another order and install another Certificate but it didn’t end up doing anything either.

So I took the test on the “SSLlabs” website and it returned this:

“This server’s certificate chain is incomplete. Grade capped to B.”

" This server’s certificate is not trusted by Java trust store (see below for details)."

Website: [https://nasatechtechdrive.rf.gd](https://nasatechtechdrive.rf.gd)

SSLlabs Results: [https://www.ssllabs.com/ssltest/analyze.html?d=nasatechtechdrive.rf.gd&hideResults=on](https://www.ssllabs.com/ssltest/analyze.html?d=nasatechtechdrive.rf.gd&hideResults=on)

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**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\
**Post date:** [August 16, 2024, 12:24pm UTC](https://forum.infinityfree.com/t/im-having-problems-with-the-ssl-certificate/97528/2 "2024-08-16T12:24:06Z")

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> [@SSL checker shows "certificate not trusted" warning](https://forum.infinityfree.com/t/warning-the-certificate-is-not-trusted-in-all-web-browsers/49697):
>
> When you check your InfinityFree SSL certificate with online SSL checker tools, you might see a warning like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. This warning sounds scary, but it’s actually not a problem for your website visitors. What this warning means for your site You can safely ignore this warning. Your site will work perfectly fine with HTTPS for virtually all mode…

You might also be better off going to a website which has a certificate chain correctly configured for Google Trust certificates before going on your website to see if it works that way.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [August 23, 2024, 12:24pm UTC](https://forum.infinityfree.com/t/im-having-problems-with-the-ssl-certificate/97528/3 "2024-08-23T12:24:08Z")

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