I upgraded to premium, then canceled, and now my site is down and I don't know how to fix it

www.mongoosesoft.com

Just a blank white page. How do I solve this?

Welcome

Your domain still appears to be connected to the premium account. Please contact support.ifastnet.com and request the domain to be moved back to free hosting.

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I was instructed to set my nameservers to ns1( - 5).byet.org on my domain provider, but that didn’t work. Am I doing something wrong?

Your domain is still configured to point to premium hosting, and because free hosting and premium hosting can use the same nameserver set, just changing the nameservers won’t work. Let support know that the nameservers do point to ns1 - ns5 .byet.org and tell them you’d like the domain disconnected from the premium account and connected to your free hosting account here.

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