# I have this error **URL:** \ **Category:** Hosting Support\ **Created:** [November 4, 2024, 3:32pm UTC](https://forum.infinityfree.com/t/i-have-this-error/101199 "2024-11-04T15:32:06Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![eww.slyn](https://forum.infinityfree.com/letter_avatar/eww.slyn/32/6_22734026db12803ebb3e059622ac3534.png) [@eww.slyn](https://forum.infinityfree.com/u/eww.slyn)\ **Post date:** [November 4, 2024, 3:32pm UTC](https://forum.infinityfree.com/t/i-have-this-error/101199/1 "2024-11-04T15:32:07Z")
#### Unable to determine directory status An error occurred while trying to check the directory of your website. i have this error and my monsta not work ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [November 4, 2024, 3:35pm UTC](https://forum.infinityfree.com/t/i-have-this-error/101199/2 "2024-11-04T15:35:35Z")
> [@Unable to determine directory status](https://forum.infinityfree.com/t/unable-to-determine-directory-status/100336/3): > > Both issues are effectively the same: it means that the FTP connection to your hosting account is not working. The file manger seems to be working, so it appears to be an issue between the client area and the FTP server. Usually these issues resolve themselves after a while, so please have patience. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [November 11, 2024, 3:36pm UTC](https://forum.infinityfree.com/t/i-have-this-error/101199/3 "2024-11-11T15:36:05Z")
Closed on November 11, 2024, 3:36pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.