I have a problem please help

[JxstErg1]

As for your first problem, for me your website works fine and shows your software’s installation page.

Please note that, if you created your hosting account or added your subdomain to a hosting account recently, it might take up to 72 hours for your website to work on your side due to DNS caching. On that same article I’m going to link you to now you can also find workarounds for you to be able to access your website as soon as possible:

When will my domain name start working

If you’ve just created your account, or just added a new domain name to an account, you may be surprised that you are unable to view your website when using the domain. Instead you may see: An advertisements page, with ?z being added to the URL. An error saying “This site can’t be reached”. This is usually caused by a system called DNS Caching. This article explains how DNS Caching works, why your website isn’t up yet and what you can do to see your website right now. When will I be able to …

As for your second problem, have you tried using another FTP client such as FileZilla? This article will help you configure it for use with our hosting:

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…