# I can't see my website

**URL:** https://forum.infinityfree.com/t/i-cant-see-my-website/56222
**Category:** Hosting Support
**Created:** [December 28, 2021, 8:44am UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222 "2021-12-28T08:44:05Z")
**Posts on this page:** 20
**Page:** 1

<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 28, 2021, 8:44am UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/1 "2021-12-28T08:44:05Z")

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### Username (e.g. epiz\_XXX) or Website URL

epiz\_30679245  
(please specify the website or account you are asking about)  
[https://www.salibrand.ga/](https://www.salibrand.ga/)

### Error Message

Error 404 : We couldn’t find that page.  
(please share the FULL error message you see)

### Other Information

(other information and details relevant to your question)

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<div class="post-metadata">

### Author: ![FlutterHoney](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/flutterhoney/32/17560_2.png) [@FlutterHoney](https://forum.infinityfree.com/u/FlutterHoney)
#### Post date: [December 28, 2021, 9:02am UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/2 "2021-12-28T09:02:38Z")

</div>

1. Double check your cloudflare configuration
2. Make sure `htdocs` folder exists and has either index.php or index.html inside.

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<div class="post-metadata">

### Author: ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [December 28, 2021, 9:08am UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/3 "2021-12-28T09:08:43Z")

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Most likely due to this

> [@Why isn't my domain working yet?](https://forum.infinityfree.com/t/when-will-my-domain-name-start-working/49237):
>
> You’ve just added your domain to InfinityFree or changed your nameservers, but when you visit your domain, you’re seeing a “DNS Resolution Error” page, an error message, or your old website instead of your new hosting account. This is completely normal and happens because of something called DNS caching. How long should I wait? Most domains start working within 24 hours. However, it can take up to 72 hours for your domain to work for everyone around the world. This timing depends on factors out…

Patience

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 8:18am UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/4 "2021-12-29T08:18:48Z")

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Hello

Please note that i checked all configuration in cloudflare and htdocs folder exists.  
But the problem is still present

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<div class="post-metadata">

### Author: ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [December 29, 2021, 2:38pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/5 "2021-12-29T14:38:27Z")

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Can you please send a screenshot of the file manager? I still get a 404 on my side as well.

The article that @KangJL posted may also be correct.

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 2:55pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/6 "2021-12-29T14:55:28Z")

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Please take a moment to review this attachement

 ![file manager](https://forum-cdn.infinityfree.net/original/3X/f/1/f164d90fc5a9997b91f4b8769877e87be0cc87c7.jpeg)

Note That i use a nameserver for cloudflare

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<div class="post-metadata">

### Author: ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [December 29, 2021, 2:56pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/7 "2021-12-29T14:56:56Z")

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Is the A or CNAME record correct?

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 2:58pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/8 "2021-12-29T14:58:07Z")

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Yes it’s correct

 ![cloudflare](https://forum-cdn.infinityfree.net/original/3X/6/6/66b633c7fffa4509a3ffe10e9d302f61935e8d1a.jpeg)

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<div class="post-metadata">

### Author: ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [December 29, 2021, 2:58pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/9 "2021-12-29T14:58:51Z")

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@anon69523138, please screenshot inside of the /htdocs folder.

Thanks

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 3:00pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/10 "2021-12-29T15:00:33Z")

</div>

![htdocs](https://forum-cdn.infinityfree.net/original/3X/5/c/5c439c63fda39186b8f7545bda734367be16e6c8.jpeg)

Thanks

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<div class="post-metadata">

### Author: ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [December 29, 2021, 3:02pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/11 "2021-12-29T15:02:05Z")

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Are you sure?  
Please double check

![image](https://forum-cdn.infinityfree.net/original/3X/7/2/7201733ff90f7e6e69aa40f0b7355561e7de057a.png)

I believe it should be 185.27.134.218, not 185.27.134.230

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 3:04pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/12 "2021-12-29T15:04:08Z")

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so i change this ip adress in DNS cloudflare ?

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<div class="post-metadata">

### Author: ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [December 29, 2021, 3:04pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/13 "2021-12-29T15:04:40Z")

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Yes, check client area to make sure IP is correct

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<div class="post-metadata">

### Author: ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [December 29, 2021, 3:04pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/14 "2021-12-29T15:04:54Z")

</div>

Can you please double check the IP from the client area just to make sure?

Thanks

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 3:07pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/15 "2021-12-29T15:07:52Z")

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i change this ip in the DNS cloudflare , now it’s working , thanks for all your HELP

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 3:26pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/16 "2021-12-29T15:26:47Z")

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Sorry , but i have another problem when i need to access to [https://www.salibrand.ga/wp-admin/](https://www.salibrand.ga/wp-admin/)

Please if someone can help me to fix this problem

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<div class="post-metadata">

### Author: ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)
#### Post date: [December 29, 2021, 3:27pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/17 "2021-12-29T15:27:58Z")

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Can you share the contents of your htaccess file? Further more, you can answer these:

> [@Redirected you too many times](https://forum.infinityfree.com/t/redirected-you-too-many-times/56264/11):
>
> That’s odd. Do you have an SSL certificate on the server (On InfinityFree) What software you you using (Custom Build, WP, ect) Can you try purging Cloudflare’s cache? Please let me know if you have any questions!

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 3:29pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/18 "2021-12-29T15:29:47Z")

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##################################################

# 

# DO NOT EDIT THIS FILE

# 

# Create a new .htaccess file in your htdocs

# directory (or [example.com/htdocs/](http://example.com/htdocs/) directory)

# to add your own rules or override these rules.

# 

##################################################

DirectoryIndex index.php index.html index.htm index2.html

ErrorDocument 403 [https://infinityfree.net/errors/403/](https://infinityfree.net/errors/403/)  
ErrorDocument 404 [https://infinityfree.net/errors/404/](https://infinityfree.net/errors/404/)  
ErrorDocument 500 [https://infinityfree.net/errors/500/](https://infinityfree.net/errors/500/)

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<div class="post-metadata">

### Author: ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)
#### Post date: [December 29, 2021, 3:46pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/19 "2021-12-29T15:46:48Z")

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I mean that in your `/htdocs` directory. Sorry for the mis-communication.

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<div class="post-metadata">

### Author: ![anon69523138](https://forum.infinityfree.com/letter_avatar/anon69523138/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69523138](https://forum.infinityfree.com/u/anon69523138)
#### Post date: [December 29, 2021, 4:37pm UTC](https://forum.infinityfree.com/t/i-cant-see-my-website/56222/20 "2021-12-29T16:37:48Z")

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I don’t find any .htacces file inside htdocs

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