# I can't login to my File manager **URL:** \ **Category:** Hosting Support\ **Created:** [July 24, 2021, 2:01pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812 "2021-07-24T14:01:16Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![anon95130175](https://forum.infinityfree.com/letter_avatar/anon95130175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130175](https://forum.infinityfree.com/u/anon95130175)\ **Post date:** [July 24, 2021, 2:01pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/1 "2021-07-24T14:01:16Z")
### **epiz\_26613817** [http://www.hamdym.me/](http://www.hamdym.me/) ### **Error Message** **Error!** _Could not read line from socket_ ### Other Information > I can’t login, I changed the password and try to login again, Nothing, It’s block my connection without no reason !!! I don’t know why is that happening. ---
**Author:** ![anon22664713](https://forum.infinityfree.com/letter_avatar/anon22664713/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon22664713](https://forum.infinityfree.com/u/anon22664713)\ **Post date:** [July 24, 2021, 2:07pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/2 "2021-07-24T14:07:27Z")
Yes, same here. “Error! Could not read line from socket”. Thanks. I just wanted to verify its not mine alone. ---
**Author:** ![anon95130175](https://forum.infinityfree.com/letter_avatar/anon95130175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130175](https://forum.infinityfree.com/u/anon95130175)\ **Post date:** [July 24, 2021, 2:09pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/3 "2021-07-24T14:09:22Z")
We need someone to help us on this case I tried to change the pass it worked once but I reload the page it’s the same again. I don’t know what’s wrong with it ---
**Author:** ![DonnexKamsonga](https://forum.infinityfree.com/letter_avatar/donnexkamsonga/32/5_5575768a8748004e209b776fc1b2916d.png) [@DonnexKamsonga](https://forum.infinityfree.com/u/DonnexKamsonga)\ **Post date:** [July 24, 2021, 2:13pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/4 "2021-07-24T14:13:33Z")
same here i dont know how wrong it will be but acoding to [UnknownLolz](https://forum.infinityfree.com/u/UnknownLolz) [May '20](https://forum.infinityfree.com/t/error-could-not-read-line-from-socket/30774/5) Hello there, It could be because of the current issue with some accounts, you two may want to refer to this latest announcement: > [@](#): > > Since around 15:45 UTC today, we’re experiencing an outage on the free hosting platform. Some accounts are affected by this issue. If your website is affected, you’ll see errors like: The connection has timed out Error 522 - Connection Timed Out ERR\_CONNECTION\_TIMED\_OUT FTP access also seems to be down for these accounts and, by extension, the file managers too. As far as I can tell, you’re affected by this issue if your website is hosted one of the following IP addresses: 185.27.134.221 1… ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 24, 2021, 2:27pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/5 "2021-07-24T14:27:32Z")
Using ftp like filezilla is the prefered method ---
**Author:** ![anon95130175](https://forum.infinityfree.com/letter_avatar/anon95130175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130175](https://forum.infinityfree.com/u/anon95130175)\ **Post date:** [July 24, 2021, 2:28pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/6 "2021-07-24T14:28:22Z")
Yes, The Ip is the same, When is the issue will be solved? ---
**Author:** ![anon95130175](https://forum.infinityfree.com/letter_avatar/anon95130175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130175](https://forum.infinityfree.com/u/anon95130175)\ **Post date:** [July 24, 2021, 2:28pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/7 "2021-07-24T14:28:56Z")
Yes, But my files is there I need to delete it first ---
**Author:** ![anon95130175](https://forum.infinityfree.com/letter_avatar/anon95130175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130175](https://forum.infinityfree.com/u/anon95130175)\ **Post date:** [July 24, 2021, 2:32pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/8 "2021-07-24T14:32:08Z")
And Also my website is working but I can’t login to my File Manager ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [July 24, 2021, 2:36pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/9 "2021-07-24T14:36:56Z")
Try using FileZilla, but use [ftp.epizy.com](http://ftp.epizy.com) instead of [ftpupload.net](http://ftpupload.net) Thanks ---
**Author:** ![anon95130175](https://forum.infinityfree.com/letter_avatar/anon95130175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130175](https://forum.infinityfree.com/u/anon95130175)\ **Post date:** [July 24, 2021, 2:39pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/10 "2021-07-24T14:39:13Z")
Yes, But still my website files on the Filemanager ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [July 24, 2021, 2:40pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/11 "2021-07-24T14:40:11Z")
Try connecting using FileZilla. It works the same way. Although it looks like FTP is not working, so you may just need to be patient. ---
**Author:** ![anon95130175](https://forum.infinityfree.com/letter_avatar/anon95130175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130175](https://forum.infinityfree.com/u/anon95130175)\ **Post date:** [July 24, 2021, 2:40pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/12 "2021-07-24T14:40:55Z")
I will try it thank you ---
**Author:** ![anon42369026](https://forum.infinityfree.com/letter_avatar/anon42369026/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon42369026](https://forum.infinityfree.com/u/anon42369026)\ **Post date:** [July 24, 2021, 4:24pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/13 "2021-07-24T16:24:12Z")
Maybe you are affected by this Outage > [@\[SOLVED\] Website IPs 185.27.134.116 and 185.27.134.98 are down](https://forum.infinityfree.com/t/website-ips-185-27-134-116-and-185-27-134-98-are-down/48822): > > IMPORTANT: Please read the [Outage Communication Rules](https://forum.infinityfree.com/t/read-first-outage-communication-rules/46444) before posting! Since July 24, 11:00 UTC the website IPs 185.27.134.116 and 185.27.134.98 are down. We know the following issues occur: Websites return some kind of Connection Refused or Connection Timed Out error. FTP and file manager access is not working. Some control panel features, like Softaculous, also do not work. At this time, there is no known workaround or fix. We’re aware of the issue and have notified iFastNet. I’ll update … ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 24, 2021, 4:51pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/14 "2021-07-24T16:51:59Z")
This is also being discussed in this topic: > [@Error can not read from line from socket](https://forum.infinityfree.com/t/error-can-not-read-from-line-from-socket/48814/18): > > There seems to be an issue with the file manager itself in addition to the ongoing outage. The people hosted on the IP addresses listed in the current outage don’t have any file access. The accounts in this topic NOT on these IPs also don’t have a working file manager, but FTP access itself works. So, to everyone who is experiencing these issues: Please check if your website is on the listed IP (check the IP Address / Website IP field in the client area). If you are, please keep an eye on t… ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [July 31, 2021, 4:52pm UTC](https://forum.infinityfree.com/t/i-cant-login-to-my-file-manager/48812/15 "2021-07-31T16:52:27Z")
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