Username epiz_33243912
I want to download my htdocs from Filezilla but its not letting me saying error downloading file
(please share the FULL error message you see)
Other Information
(other information and details relevant to your question)
Welcome!
Can you please share the full logs from FileZilla?
2 Likes
Thanks for the prompt response i do appreciate. To answer your question wont let me share
| Status: | Connection attempt failed with EAI_NONAME - Neither nodename nor servname provided, or not known. |
|---|---|
| Error: | Could not connect to server |
Make sure the information you are entering matches the information in the client area.
2 Likes
I did sir . Check Filezilla log below
| Status: | Starting download of /htdocs/wp-admin/css/list-tables.min.css |
|---|---|
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/login-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/list-tables-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/list-tables.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/l10n.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/list-tables-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/l10n-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/l10n.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/install.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/l10n-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/install-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/install.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/forms.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/install-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/forms.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/forms-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/forms-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/farbtastic.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/farbtastic.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/farbtastic-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/farbtastic-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/edit.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/edit.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/edit-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/edit-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/deprecated-media.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/deprecated-media.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/deprecated-media-rtl.css |
| Error: | Critical file transfer error |
| Status: | Directory listing of /htdocs/wp-admin/css/colors/coffee successful |
| Status: | Starting download of /htdocs/wp-admin/css/deprecated-media-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/dashboard.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/dashboard.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/dashboard-rtl.css |
| Error: | Critical file transfer error |
| Status: | Retrieving directory listing of /htdocs/wp-admin/css/colors/ectoplasm… |
| Status: | Starting download of /htdocs/wp-admin/css/dashboard-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-widgets.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-widgets.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-widgets-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-widgets-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-nav-menus.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-nav-menus.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-nav-menus-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-nav-menus-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-controls.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-controls.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-controls-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/customize-controls-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/common.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/common-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/common.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/color-picker.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/common-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/color-picker.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/color-picker-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/color-picker-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/code-editor.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/code-editor.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/code-editor-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/code-editor-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/admin-menu.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/admin-menu.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/admin-menu-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/admin-menu-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/about.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/about.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/about-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/about-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/_mixins.scss |
| Status: | Starting download of /htdocs/wp-admin/css/colors/_variables.scss |
| Command: | CWD /htdocs/wp-admin/css/colors |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/_admin.scss |
| Error: | Critical file transfer error |
| Command: | CWD /htdocs/wp-admin/css/colors |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/blue/colors.min.css |
| Status: | Starting download of /htdocs/wp-admin/css/colors/blue/colors.scss |
| Status: | Directory listing of /htdocs/wp-admin/css/colors/ectoplasm successful |
| Status: | Retrieving directory listing of /htdocs/wp-admin/css/colors/light… |
| Command: | CWD /htdocs/wp-admin/css/colors/blue |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/blue |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/blue is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/blue/colors.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/blue/colors-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/blue/colors-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/coffee/colors.scss |
| Command: | CWD /htdocs/wp-admin/css/colors/blue |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/blue |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/blue is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/coffee/colors.min.css |
| Command: | CWD /htdocs/wp-admin/css/colors/coffee |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/coffee |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/coffee is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/coffee/colors.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/coffee/colors-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/coffee/colors-rtl.css |
| Error: | Critical file transfer error |
| Command: | CWD /htdocs/wp-admin/css/colors/coffee |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/coffee |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/coffee is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/ectoplasm/colors.min.css |
| Status: | Starting download of /htdocs/wp-admin/css/colors/ectoplasm/colors.scss |
| Command: | CWD /htdocs/wp-admin/css/colors/ectoplasm |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/ectoplasm |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/ectoplasm is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/ectoplasm/colors.css |
| Error: | Critical file transfer error |
| Command: | CWD /htdocs/wp-admin/css/colors/ectoplasm |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/ectoplasm |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/ectoplasm is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/ectoplasm/colors-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/ectoplasm/colors-rtl.min.css |
| Error: | Critical file transfer error |
| Status: | Directory listing of /htdocs/wp-admin/css/colors/light successful |
| Status: | Starting download of /htdocs/wp-admin/css/colors/light/colors.scss |
| Status: | Starting download of /htdocs/wp-admin/css/colors/light/colors.min.css |
| Status: | Retrieving directory listing of /htdocs/wp-admin/css/colors/midnight… |
| Command: | CWD /htdocs/wp-admin/css/colors/light |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/light |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/light is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/light/colors.css |
| Error: | Critical file transfer error |
| Command: | CWD /htdocs/wp-admin/css/colors/light |
| Response: | 250 OK. Current directory is /htdocs/wp-admin/css/colors/light |
| Command: | PWD |
| Response: | 257 /htdocs/wp-admin/css/colors/light is your current location |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/light/colors-rtl.css |
| Error: | Critical file transfer error |
| Status: | Starting download of /htdocs/wp-admin/css/colors/light/colors-rtl.min.css |
Please can i have the download link sent to me by email
Your account seems suspended.
Wait for it to lift.
If it is a permanent suspension, raise support ticket from client area
If it was suspended i would not have been able to login to FTP
Well, check again. I see this
I haven’t seen this error before.
This thread from the FileZilla forum points to a problem that the directory on your own computer to where you’re trying to download the files to (on the left side) may not be writeable for FileZilla.
https://forum.filezilla-project.org/viewtopic.php?t=48892
Could you please make sure that you’re trying to download to is writeable?
There are a couple of other topics on there which list this error, but those are all related to uploading and show an FTP error code as well. So I don’t think that our FTP server is having this issue.
I’m sorry, but no. We don’t generate backups on request for active accounts.
4 Likes
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