# I cant download a backup of filemanager **URL:** \ **Category:** Hosting Support\ **Created:** [July 30, 2022, 11:05am UTC](https://forum.infinityfree.com/t/i-cant-download-a-backup-of-filemanager/64539 "2022-07-30T11:05:01Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [July 30, 2022, 11:21am UTC](https://forum.infinityfree.com/t/i-cant-download-a-backup-of-filemanager/64539/4 "2022-07-30T11:21:32Z")
Like I said: > [@wackyblackie](#): > > [If you have a pc] I highly recommend using FileZilla instead of using the online file manager, because FileZilla is much more stable, and actually works for larger queues/transfers. Follow this link, but instead of dragging from the left to the right, drag from the right to the left, because you are downloading, now uploading. > [@How to upload files with FTP](https://forum.infinityfree.com/t/how-to-upload-files-with-ftp/49306): > > The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot… --- _[View the full topic](https://forum.infinityfree.com/t/i-cant-download-a-backup-of-filemanager/64539)._