# I can't access website
**URL:** https://forum.infinityfree.com/t/i-cant-access-website/53667
**Category:** Hosting Support
**Created:** [October 26, 2021, 9:52pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667 "2021-10-26T21:52:33Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 26, 2021, 9:52pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/1 "2021-10-26T21:52:33Z")
### Domain Name
[sendmetalcard.com](http://sendmetalcard.com)
### Error Message
# This site can’t be reached
Check if there is a typo in [sendmetalcard.com](http://sendmetalcard.com).
- If spelling is correct, [try running Windows Network Diagnostics](javascript:diagnoseErrors()).
DNS\_PROBE\_FINISHED\_NXDOMAIN
### Other Information
Every browsers having same issue.
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [October 26, 2021, 10:14pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/2 "2021-10-26T22:14:27Z")
Its working for me! Please try clearing your cache, and note the yellow banner in the client area!
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### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 26, 2021, 10:32pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/3 "2021-10-26T22:32:35Z")
Thank you for your comment.
I did clear cache but still same issue.
I did clear Chrome, Firefox, Microsoft Edge, etc. but I can’t access. Even my phone too.
And what yellow banner are you referring?
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [October 26, 2021, 11:02pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/4 "2021-10-26T23:02:36Z")
What nameservers is your domain using? It looks like you have SOA records setup, thats completely wrong.
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### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 26, 2021, 11:17pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/5 "2021-10-26T23:17:14Z")
Name server is [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com).
What is SOA record?
I’m sorry, I’m new to this.
Please tell me how to fix.
Thank you.
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [October 26, 2021, 11:22pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/6 "2021-10-26T23:22:05Z")
Can you send a screenshot from your domain registrar showing the nameservers?
Thanks
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### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 26, 2021, 11:38pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/7 "2021-10-26T23:38:58Z")
Sure.
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [October 27, 2021, 12:12am UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/8 "2021-10-27T00:12:18Z")
Looks right….
Does using a VPN or incognito tab work?
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### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 27, 2021, 12:28am UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/9 "2021-10-27T00:28:22Z")
It’s working with VPN but not incognito.
Interesting…
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### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 27, 2021, 12:32am UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/10 "2021-10-27T00:32:43Z")
I turn off home Wi-fi and use only phone wireless and it worked.
Do you think my home DSL Internet causing a problem?
If so, do you know how to fix?
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [October 27, 2021, 12:33am UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/11 "2021-10-27T00:33:29Z")
> [@anon4762825](#):
>
> Do you think my home DSL Internet causing a problem?
Your ISP could be caching it. Try this:
> **[How to Flush DNS Cache (Windows, Mac, Chrome)](https://kinsta.com/knowledgebase/flush-dns/)**
>
> Getting 404 pages on your site? This could be due to a DNS change. Learn how to flush DNS cache on all major OS and Chrome browser (step-by-step tutorial)
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### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 27, 2021, 1:05am UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/12 "2021-10-27T01:05:55Z")
I tried everything but still same problem.
I did flush DNS, clear cache on every browsers.
I can only access using VPN or my cell phone network.
It’s a mind boggling.
I don’t understand why I can’t access domain using home DSL network.
Thank you for your support.
I really appreciated.
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### Author:  [@anon68194040](https://forum.infinityfree.com/u/anon68194040)
#### Post date: [October 28, 2021, 1:14pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/13 "2021-10-28T13:14:48Z")
I don’t know if this is gonna work because this might be crazy but can you go to Task Manager and kill every Chrome/Google process then reopen Google Chrome again then clear your cache.
If it doesn’t work then you might wanna check out your website in 10-20 hours.
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [October 28, 2021, 1:25pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/14 "2021-10-28T13:25:57Z")
That’s not going to work because that wont clear the cache. Besides, its already been determined that the browser cache is not the issue.
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### Author:  [@anon4762825](https://forum.infinityfree.com/u/anon4762825)
#### Post date: [October 28, 2021, 3:48pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/15 "2021-10-28T15:48:42Z")
I changed DNS to Google and it work.
I still don’t understand why “Obtain DNS server address automatically” not work.
Thank you for your support.
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [October 31, 2021, 12:56pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/16 "2021-10-31T12:56:44Z")
> [@anon4762825](#):
>
> I still don’t understand why “Obtain DNS server address automatically” not work.
It’s working exactly as it is supposed to.
Most likely, the automatic DNS server address points to the DNS servers provided by your ISP. Those DNS servers may have cached DNS bad records of your domain. Since you don’t own those servers, you can’t clear that cache yourself.
Google’s DNS servers typically cache records for much less time than your ISP’s servers do, which is why it does work with Google DNS, and with a VPN (which should be using the DNS provided by the VPN provider, not your ISP’s DNS), but not with your standard home connection.
The multi level cache in both your computer and at your ISP can be messy, and some providers are just plain stupid with how long they cache DNS results. But this is just how DNS works.
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [November 7, 2021, 12:57pm UTC](https://forum.infinityfree.com/t/i-cant-access-website/53667/17 "2021-11-07T12:57:08Z")
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