# I am unable

**URL:** <https://forum.infinityfree.com/t/i-am-unable/99548>\
**Category:** Hosting Support\
**Created:** [September 29, 2024, 9:57pm UTC](https://forum.infinityfree.com/t/i-am-unable/99548 "2024-09-29T21:57:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![anon79273012](https://forum.infinityfree.com/letter_avatar/anon79273012/32/6_22734026db12803ebb3e059622ac3534.png) [@anon79273012](https://forum.infinityfree.com/u/anon79273012)\
**Post date:** [September 29, 2024, 9:57pm UTC](https://forum.infinityfree.com/t/i-am-unable/99548/1 "2024-09-29T21:57:48Z")

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Consigo entrar no pinel de controle, crio meu wordpress Mas não consigo entrar no meu wordpress aparece um Cpanel que não reconhece minha senha dias tentando e nada muito confuso

`TRANSLATED BY MOD`

I can access the control panel, I create my wordpress But I can’t access my wordpress, a Cpanel appears that doesn’t recognize my password, I’ve been trying for days and nothing is very confusing.

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [September 29, 2024, 10:10pm UTC](https://forum.infinityfree.com/t/i-am-unable/99548/2 "2024-09-29T22:10:28Z")

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Hello,

1. Please type in english or use an online translator before posting, as this is an English forum.

2. When creating a topic, its really important that you don’t ignore the template.

So, what is your domain name, and account username?

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**Author:** ![HuyRemy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/huyremy/32/50664_2.png) [@HuyRemy](https://forum.infinityfree.com/u/HuyRemy)\
**Post date:** [September 30, 2024, 6:51am UTC](https://forum.infinityfree.com/t/i-am-unable/99548/3 "2024-09-30T06:51:18Z")

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> [@anon79273012](#):
>
> that doesn’t recognize my password, I’ve been trying for days and nothing is very confusing.

Use “forgot password” function and relogin. Good luck !

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [September 30, 2024, 1:43pm UTC](https://forum.infinityfree.com/t/i-am-unable/99548/4 "2024-09-30T13:43:15Z")

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_No_. _Never_ use the reset password function in the control panel. That messes up the connection between the client area and the control panel. _Always_ change your password in the client area!

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [October 7, 2024, 1:43pm UTC](https://forum.infinityfree.com/t/i-am-unable/99548/5 "2024-10-07T13:43:40Z")

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Closed on October 7, 2024, 1:43pm UTC

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