# How to Fix SSL UNRECOGNIZEDNAME ALERT Error

**URL:** <https://forum.infinityfree.com/t/how-to-fix-ssl-unrecognizedname-alert-error/85247>\
**Category:** Hosting Support\
**Created:** [October 28, 2023, 4:11am UTC](https://forum.infinityfree.com/t/how-to-fix-ssl-unrecognizedname-alert-error/85247 "2023-10-28T04:11:42Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [October 28, 2023, 5:19am UTC](https://forum.infinityfree.com/t/how-to-fix-ssl-unrecognizedname-alert-error/85247/2 "2023-10-28T05:19:09Z")

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> [@faruque](#):
>
> # This site can’t be reached
> 
> The webpage at **[https://karnelix.com/](https://karnelix.com/)** might be temporarily down or it may have moved permanently to a new web address.
> 
> ERR\_SSL\_UNRECOGNIZED\_NAME\_ALERT

No issue

 ![image](https://forum-cdn.infinityfree.net/original/3X/b/3/b361b3611f27f36d15805be063b125a70226b4d4.png)

Take note hosting url shortener may get your account suspended

> [@faruque](#):
>
> So I have checked the SSL status and found one error and I don’t know how to fix it because they are saying to contact the SSL provider to fix it.

Due to this

> [@SSL checker shows "certificate not trusted" warning](https://forum.infinityfree.com/t/warning-the-certificate-is-not-trusted-in-all-web-browsers/49697/):
>
> When you check your InfinityFree SSL certificate with online SSL checker tools, you might see a warning like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. This warning sounds scary, but it’s actually not a problem for your website visitors. What this warning means for your site You can safely ignore this warning. Your site will work perfectly fine with HTTPS for virtually all mode…

You can use CloudFlare as you have a custom domain

> [@A Full Guide To Cloudflare](https://forum.infinityfree.com/t/a-full-guide-to-cloudflare/44451/):
>
> Hello, I will show you how to easily set up Cloudflare, Edit Records, and Troubleshoot with images! PLEASE READ BEFORE STARTING!!! Cloudflare cannot be used on free subdomains from InfinityFree. You can use Cloudflare on Custom Domains ([yoursite.com](http://yoursite.com)) and with Custom Sub-Domains ([subdomain.yoursite.com](http://subdomain.yoursite.com)). A video tutorial can be found at the end of this guide, should you get stuck. You must connect your domain to your InfinityFree account first. [Read more here](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227). Set-Up Cloudflare Go to [Dash…](http://Dash.Cloudflare.com)

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