How long do support tickets usually take?

Hosting Support
1

Website URL

https://atlx.free.nf

Error Message

I have been suspended from my account, here is the banner message:

Your account is suspended for high traffic

Your account was suspended because it received a very high amount of traffic in a single month.

Free hosting is intended for small sites and projects, and not suitable for handling high traffic. This includes both legitimate traffic and undesired (e.g. bot/attack) traffic.

We cannot reactivate your account. But if you want to receive a backup of your account, please submit a support ticket to request it.

Accounts that are not reactivated will be deleted automatically after 20-60 days. Suspended accounts cannot be deleted earlier on request.

Other Information

Hello! I have been suspended from my website. The message is above.
I submitted a support ticket over four days ago. It would be great if someone could let me know how long these usually take to get read, and if there’s any chance of me getting my account back. I am concerned because of how long this is taking, and would really like a backup or unsuspension as soon as possible so I can move my sites off of infinityfree onto my own server.

Oh and yes, I do have a backup of some of my files, but I really do need a db copy so I can move on.

Thanks.

2

usually, they get back to you within a couple of days. But they are based in the UK, and it’s been a bank holiday weekend so they might be behind. I would suggest giving it a couple more days and then send a followup message on your ticket.

Sending a followup does put your ticket to the back of the queue, but if you think it’s been missed, it can be worth it to get you back in the queue.

3

Thank you very much my good sir. fortunatley, they have just replied to me (12 minutes ago :rofl:). I had no idea that it was a holiday in the UK, so thanks for that information! Unfortunatley I was not able to get my account back but I do have my backup so everything is fine :+1:. thanks for the help!