# Hosting support **URL:** \ **Category:** Hosting Support\ **Created:** [June 12, 2026, 9:25pm UTC](https://forum.infinityfree.com/t/hosting-support/119291 "2026-06-12T21:25:46Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Ragaraga](https://forum.infinityfree.com/letter_avatar/ragaraga/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ragaraga](https://forum.infinityfree.com/u/Ragaraga)\ **Post date:** [June 12, 2026, 9:25pm UTC](https://forum.infinityfree.com/t/hosting-support/119291/1 "2026-06-12T21:25:46Z")
### Website URL [https://glowdrive.infinityfreeapp.com/](https://glowdrive.infinityfreeapp.com/) ### Error Message 403 Forbidden Server or website configuration is blocking you from viewing this page ### Other Information I am getting a 403 Forbidden error on my website [glowdrive.infinityfreeapp.com](http://glowdrive.infinityfreeapp.com) even for a simple test.php file containing only \. My account is if0\_42107025, created on June 9 2026. Files are correctly uploaded to htdocs. Please help. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [June 12, 2026, 9:27pm UTC](https://forum.infinityfree.com/t/hosting-support/119291/2 "2026-06-12T21:27:13Z")
Do you have an .htaccess file that’s blocking access? > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664): > > Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi… ---
**Author:** ![Ragaraga](https://forum.infinityfree.com/letter_avatar/ragaraga/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ragaraga](https://forum.infinityfree.com/u/Ragaraga)\ **Post date:** [June 15, 2026, 6:22pm UTC](https://forum.infinityfree.com/t/hosting-support/119291/3 "2026-06-15T18:22:20Z")
"I have checked all 4 common causes of 403 errors listed in your knowledge base: 1. Files are correctly in /glowdrive.infinityfreeapp.com/htdocs 2. index.php exists at the root, correctly named 3. No blocked keywords (chat/includes) in any file or folder names 4. The system .htaccess file is unedited and contains no deny/allow rules Even a single test file containing only \ returns 403. This suggests an account-level block on if0\_42107025, created June 9 2026. Please check if my account has a security hold or pending review." ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [June 16, 2026, 10:38am UTC](https://forum.infinityfree.com/t/hosting-support/119291/4 "2026-06-16T10:38:14Z")
> [@Ragaraga](#): > > 1. index.php exists at the root, correctly named That doesn’t seem to be the case: ![image](https://forum-cdn.infinityfree.net/original/3X/a/7/a7f7ac49f59f998b750c97bcfce0a10fa042e835.png) A quick peek in the file manager tells me that there is no file at all in the folder of your website, just an empty subfolder. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [June 23, 2026, 10:38am UTC](https://forum.infinityfree.com/t/hosting-support/119291/5 "2026-06-23T10:38:18Z")
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