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[Zindan]

EN:
Website: http://zindanweb.rf.gd/
if0_36118703 (Website for zindanweb.rf.gd)

Hello, I opened a website 2 days ago, but when I want to enter the cPanel of this website, it gets stuck in the “Redirecting to Control Panel…” section, when I press the button below it, it does not redirect again. When entering the file manager, “Error! FTP authentication failed.” It gives the same error when I enter the information in the “FTP Details” section, can you help?

TR:
Site: http://zindanweb.rf.gd/
if0_36118703 (Website for zindanweb.rf.gd)

Merhaba 2 gün önce bir web sitesi açtım ama bu web sitesinin cPanel’ine girmek istediğimde “Redirecting to Control Panel…” kısmında takılı kalıyor altındaki butona bastığımda yine yönlendirmiyor. file manager’e girerken “Error! FTP authentication failed.” Hatası veriyor “FTP Details” kısmındaki bilgileri girince de aynı hatayı veriyor yardımcı olur musunuz?

[KangJL]

So, are you able to enter Control Panel in the first place?
Otherwise,

@Zindan

“Error! FTP authentication failed.”

is expected.

If FTP error is encountered after entering Control Panel, please provide ftp logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

[Admin]

What @KangJL said. But the main thing to focus on here is to fix the control panel access. Once you are able to access the control panel,

Are you able to see a login page if you go to https://cpanel.infinityfree.com? If not, what do you see? Does it work if you connect over a VPN?