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[KangJL]

So, are you able to enter Control Panel in the first place?
Otherwise,

@Zindan

“Error! FTP authentication failed.”

is expected.

If FTP error is encountered after entering Control Panel, please provide ftp logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…