# Help! **URL:** \ **Category:** Hosting Support\ **Created:** [January 2, 2024, 2:30pm UTC](https://forum.infinityfree.com/t/help/88130 "2024-01-02T14:30:22Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Alperen1907](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen1907/32/44885_2.png) [@Alperen1907](https://forum.infinityfree.com/u/Alperen1907)\ **Post date:** [January 2, 2024, 2:30pm UTC](https://forum.infinityfree.com/t/help/88130/1 "2024-01-02T14:30:22Z")
Hello, today the website I have been using for years has been suspended without any reason. Support tickets are not answered. The files inside are important for my business, please help. Website: Support Ticket #849806 for epiz\_25991174 @Admin ---
**Author:** ![anon50163844](https://forum.infinityfree.com/letter_avatar/anon50163844/32/6_449c533f586939b6e5f246632a46421f.png) [@anon50163844](https://forum.infinityfree.com/u/anon50163844)\ **Post date:** [January 2, 2024, 3:47pm UTC](https://forum.infinityfree.com/t/help/88130/2 "2024-01-02T15:47:08Z")
> [@My account was suspended for no reason](https://forum.infinityfree.com/t/my-account-was-suspended-for-no-reason/49217/1): > > INFINITYFREE DOES NEVER, HAS NEVER AND WILL NEVER SUSPEND ANY ACCOUNT AT ANY TIME WITHOUT PROBABLE REASON One, it’s ifastnet who handles suspension cases, not here. Two, admin have ping notifications disabled. If you just created the ticket, **don’t make anymore replies as your ticket will move to the back of the queue. Just wait.** ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [January 2, 2024, 3:55pm UTC](https://forum.infinityfree.com/t/help/88130/3 "2024-01-02T15:55:26Z")
As mentioned above by @anon50163844, account suspensions cannot be handled on the forum, so there is nothing else you can do but be patient and wait for an answer to your ticket. If you haven’t already, mention that you need a backup. > [@My account is suspended, what can I do now](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220): > > You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days… ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [January 2, 2024, 10:10pm UTC](https://forum.infinityfree.com/t/help/88130/4 "2024-01-02T22:10:51Z")
Looking at the ticket, it may help if you write your reply in English. You may not get a reply to your message if staff can’t understand your message. ---
**Author:** ![Alperen1907](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen1907/32/44885_2.png) [@Alperen1907](https://forum.infinityfree.com/u/Alperen1907)\ **Post date:** [January 3, 2024, 5:22pm UTC](https://forum.infinityfree.com/t/help/88130/5 "2024-01-03T17:22:22Z")
The staff closes the ticket without listening to me, they closed my website because of my friend’s website, even though it is not my fault, please review my website and reopen it. Website Username: epiz\_25991174 ---
**Author:** ![Alperen1907](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen1907/32/44885_2.png) [@Alperen1907](https://forum.infinityfree.com/u/Alperen1907)\ **Post date:** [January 3, 2024, 5:28pm UTC](https://forum.infinityfree.com/t/help/88130/6 "2024-01-03T17:28:08Z")
> [@ChrisPAR](#): > > As mentioned above by @TiffanyLynch, account suspensions cannot be handled on the forum, so there is nothing else you can do but be patient and wait for an answer to your ticket. If you haven’t already, mention that you need a backup. By the way, what I am angry about is that my other websites were suspended because of a website. I want my innocent website to be activated again. Website Username: epiz\_25991174 ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [January 3, 2024, 6:12pm UTC](https://forum.infinityfree.com/t/help/88130/8 "2024-01-03T18:12:32Z")
> [@Alperen1907](#): > > please review my website and reopen it. As mentioned before: > [@anon50163844](#): > > it’s ifastnet who handles suspension cases, not here. > [@ChrisPAR](#): > > account suspensions cannot be handled on the forum, so there is nothing else you can do but be patient and wait for an answer to your ticket. We cannot help you here! ---
**Author:** ![Alperen1907](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen1907/32/44885_2.png) [@Alperen1907](https://forum.infinityfree.com/u/Alperen1907)\ **Post date:** [January 3, 2024, 6:14pm UTC](https://forum.infinityfree.com/t/help/88130/9 "2024-01-03T18:14:12Z")
While the files sent by my friend were being uploaded to my web server 2 days ago, my website was suspended and not even the slightest information was shared as to why it was suspended. Even support notifications are not responded to properly. Look, the existence of this site is as important to me as its content. Please at least reactivate my innocently closed websites. Open it, they were closed for no reason, I hope you take what I wrote seriously. Website Username: epiz\_25991174 @Admin ---
**Author:** ![Herbert](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/herbert/32/43603_2.png) [@Herbert](https://forum.infinityfree.com/u/Herbert)\ **Post date:** [January 3, 2024, 6:18pm UTC](https://forum.infinityfree.com/t/help/88130/10 "2024-01-03T18:18:34Z")
What is the purpose of your website? Keep in mind that there are certain types of contents are allowed on free hosting. You can check the Terms and conditions on here. [Terms of Service - InfinityFree](https://www.infinityfree.com/terms/) ---
**Author:** ![Alperen1907](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen1907/32/44885_2.png) [@Alperen1907](https://forum.infinityfree.com/u/Alperen1907)\ **Post date:** [January 3, 2024, 6:22pm UTC](https://forum.infinityfree.com/t/help/88130/11 "2024-01-03T18:22:21Z")
> [@Herbert](#): > > What is the purpose of your website? Keep in mind that there are certain types of contents are allowed on free hosting. You can check the Terms and conditions on here The purpose of my website is software development, so I upload unknown files from time to time, but I didn’t check it that day, I wish I had, the funny part is that all my websites are closed 😂 ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [January 3, 2024, 6:25pm UTC](https://forum.infinityfree.com/t/help/88130/12 "2024-01-03T18:25:32Z")
Please do not create multiple topics. You have your topic here. We have told you multiple times that we cannot help you. Create a new support ticket and wait for a response. ---
**Author:** ![Herbert](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/herbert/32/43603_2.png) [@Herbert](https://forum.infinityfree.com/u/Herbert)\ **Post date:** [January 3, 2024, 6:25pm UTC](https://forum.infinityfree.com/t/help/88130/13 "2024-01-03T18:25:56Z")
Then you have to wait for the admin. There’s nothing we can do here for you, buddy. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [January 3, 2024, 6:28pm UTC](https://forum.infinityfree.com/t/help/88130/14 "2024-01-03T18:28:47Z")
Hey! As much as we would love to help you out here, we cannot. Only the support ticket staff have the ability to re-open your account or provide you with a backup. Have you tried creating a support ticket in English and politely requesting your site be reopened? It is possible that the automated system suspended it on accident. Also, please note that pining the Admin here won’t help you. For one, and has pings disabled, and he also cannot un-suspend your website (Only the support ticket staff can). If you have any other questions, please let me know. Otherwise, any posts that repeat upon information already mentioned will be flagged and removed without warning to help keep this topic clean. ---
**Author:** ![Alperen1907](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen1907/32/44885_2.png) [@Alperen1907](https://forum.infinityfree.com/u/Alperen1907)\ **Post date:** [January 3, 2024, 6:33pm UTC](https://forum.infinityfree.com/t/help/88130/15 "2024-01-03T18:33:36Z")
My friend doesn’t even respond to what I write, you’re telling me to be polite? And because of one site, my other sites were also suspended. @Greenreader9 ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [January 3, 2024, 6:35pm UTC](https://forum.infinityfree.com/t/help/88130/16 "2024-01-03T18:35:13Z")
If you were hosting multiple websites on one hosting account, then, yes your other websites were suspended as well. > [@Alperen1907](#): > > My friend doesn’t even respond to what I write I’m sorry, but we cannot help you with that. ---
**Author:** ![Alperen1907](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen1907/32/44885_2.png) [@Alperen1907](https://forum.infinityfree.com/u/Alperen1907)\ **Post date:** [January 3, 2024, 6:39pm UTC](https://forum.infinityfree.com/t/help/88130/17 "2024-01-03T18:39:01Z")
I understand but this injustice needs to be reconsidered @YT_Xaos ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [January 3, 2024, 6:44pm UTC](https://forum.infinityfree.com/t/help/88130/18 "2024-01-03T18:44:33Z")
I understand why you might think this is an injustice. As much as we would like to help you, we can’t. We do not handle the support tickets and Admin cannot reactivate your friend’s website. If your friend does not want to respond to your messages and won’t comply, the website will stay suspended until the account is deleted. If you have any other questions that we have not already answered, we are happy to answer them. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [January 10, 2024, 6:45pm UTC](https://forum.infinityfree.com/t/help/88130/19 "2024-01-10T18:45:30Z")
Closed on January 10, 2024, 6:45pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.