# Help! **URL:** \ **Category:** Hosting Support\ **Created:** [October 10, 2023, 11:33am UTC](https://forum.infinityfree.com/t/help/84184 "2023-10-10T11:33:55Z")\ **Posts on this page:** 1\ **Showing post:** 10
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [October 10, 2023, 12:57pm UTC](https://forum.infinityfree.com/t/help/84184/10 "2023-10-10T12:57:17Z")
If you want to remove a broken plugin, the advice in this article can help: > [@Installation failed: There has been a critical error on your website](https://forum.infinityfree.com/t/installation-failed-there-has-been-a-critical-error-on-your-website/49361/1): > > ## Deactivating a broken plugin > > If a plugin installation has been corrupted, the first thing to do is to disable the broken plugin. > > If your WordPress admin area is still working, you can deactivate the plugin from there. If that’s an option, deactivating the plugin from there is the easiest option. > > If your WordPress admin area is now broken, you will have to deactivate the broken plugin by hand. You can do so as follows: > > 1. Login to an FTP client of your choice or our web based file manager (found in the client area and control panel). > > ![Screenshot from 2022-07-17 11-34-36](https://forum-cdn.infinityfree.net/original/3X/2/2/228461bfc01bb16fd8b8f138ea9805601694db5f.png) > > 1. Navigate to your WordPress plugins folder. This is typically `htdocs/wp-content/plugins` for your first domain, and `example.com/htdocs/wp-content/plugins` for addon domains and subdomains. > 2. Find the folder of the broken plugin (it should resemble the name of the plugin). > 3. Right click the folder and select “Delete”. > > ![Screenshot from 2022-07-17 11-39-34](https://forum-cdn.infinityfree.net/original/3X/2/1/216a1fc79f9b4db47c085b1504a07cf285c48f57.png) > > After this, your WordPress website and admin area should be accessible again. Since you’re uploading a backup however, if you still have the original files, I’d suggest deleting everything currently uploaded to this hosting and reuploading them through Filezilla. --- _[View the full topic](https://forum.infinityfree.com/t/help/84184)._