Website URL
coolega.xyz
Error Message
it says it’s installed but not active. its http://coolega.xyz, and the domain is hosted elsewhere
Can you share a screenshot of the SSL area in your dashboard so we can see exactly what it says?
Although, it may be worth your time considering using cloudflare and their SSL service since you’ve got a custom domain
If you use the domain “elsewhere” then you must also install the SSL certificate at “elsewhere”, not here, otherwise it will not work.
namecheap said I had to install it here, just got off the chat with them
You need to distingush between “hosted” elsewhere and “registered” elsewhere.
From your messages it seems that you are trying to say that the domain is registered elsewhere (on Namecheap), which is not useful information because where you register the domain have no effect on SSL certificates.
There’s not really a visible issue on the screenshot you’ve shared, but you could try reinstalling it, or just wait for a bit longer.
my apologies, i should have said registered elsewhere. I’ll wait another day
ok its active thanks for the help 