Help recovering deleted account (was suspended before deletion)

Hosting Support
1

Hello,

I had a free hosting account with the username if0_38220542, associated with the domain “gonzaloexpositotuda.great-site.net”

A few days ago, the account was temporarily suspended due to CPU limit usage, and I received a message saying it would be reactivated 24 hours later. However, now the account appears as “Deleted” in my client area.

Unfortunately, I did not have a backup of the files, and I would really like to recover the website if possible.

Is there any way to restore the account or access its contents? Or was it permanently deleted?

I would appreciate any help or confirmation regarding this.

Thank you very much!

2

Unfortunately, if its actually been deleted, then there’s no way to recover it.

May I advise always having backups of important files.

5 Likes
3

And isn’t there any way to recover the files? They are very important to me — even if it’s only the files, it would mean a lot.
Also, why did it say yesterday that the suspension was only for 24 hours, and now today it says the account has been completely deleted?

4

There’s a reason that the client area says there’s no way to recover it.

Because there really isn’t any.

Repetitive suspensions will end up cause a permanent suspension and lead to deletion.

That is to say, accounts are usually deleted 30 days after permanent suspension. Either the system is broken (which is quite unfortunate) or you are exaggerating things (note that exaggerating things won’t help).

5 Likes
5

Thanks for the reply.

I understand that deleted accounts cannot be recovered, and I’m not trying to exaggerate anything — I’m just genuinely confused about the situation.

I only received a message that my account was suspended for 24 hours due to CPU usage, and I was waiting for it to be reactivated. I didn’t receive any warning about a permanent suspension or deletion.

If the account was already in a suspended state from previous issues, I wasn’t aware of it. I would really appreciate if you could clarify whether the system deleted it earlier than usual or if something else happened.

Thanks again for your time.

6

I fully understand that this is very frustrating.

Unfortunately, I’m not a staff, so I cannot give you more insights into this. Admin might know more about this, so please be paitient.

6 Likes
7

I think you’re mixing up some accounts.

If you take a look at the account if0_38220542, you can see it was already deleted on the 26th of April.

image
image1239×254 22.5 KB

When you check the Deactivation History for that account, you’ll see that it was Suspended for Inactivity on the 29th of March already. That particular account has also never been suspended for hitting any daily limits.

Can you please have another look at the email you received regarding the CPU limit, and especially pay attention to the account username in that email?

6 Likes