Help please!

i’ve infinty free account with forums and i wants to copy all files to another infinty account with forum can any body helps me? if admin can do that eaisly i would be thankful but everytime i try to use ftp it says something is wrong

FTP says “something is wrong”? It doesn’t say anything else?

Migrating a website between accounts is not very different from migrating a website from another hosting provider, so this article is relevant: