# GTmetrix error on a brandnew Joomla 4 test site
**URL:** https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074
**Category:** Hosting Support
**Created:** [November 6, 2022, 2:36pm UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074 "2022-11-06T14:36:46Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@anon98357128](https://forum.infinityfree.com/u/anon98357128)
#### Post date: [November 6, 2022, 2:36pm UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/1 "2022-11-06T14:36:46Z")
### Username epiz\_32926627
[https://voileuxtest.infinityfreeapp.com](https://voileuxtest.infinityfreeapp.com)
### Error Message
GTmetrix error see picture joined
### Other Information
I have setup a brand new joomla 4 site with the example data, directly downloaded from [joomla.org](http://joomla.org). Everything is standard from origin. I have a ssl certificate from zerossl, I got from Infinityfree services. No htaccess tuning yet. No cache.
I try to check the basic performance. GTmetrix tells they cannot acess to the site. Any idea to test ? Thanks for attention.
ManuelVoileux
---
### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [November 6, 2022, 2:40pm UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/2 "2022-11-06T14:40:07Z")
gmetrix seems to be a bit confused
use this [WebPageTest Test - Running web page performance and optimization tests...](https://www.webpagetest.org/result/221106_BiDc0Y_64J/)
---
### Author:  [@anon98357128](https://forum.infinityfree.com/u/anon98357128)
#### Post date: [November 6, 2022, 5:55pm UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/3 "2022-11-06T17:55:42Z")
Thank you for the link. I did not know this one.
---
### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [November 6, 2022, 8:21pm UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/4 "2022-11-06T20:21:34Z")
You’re welcome
I think GTmetrix actually hits on this
> [@Ensuring only web browsers can access your website](https://forum.infinityfree.com/t/ensuring-only-web-browsers-can-access-your-website/49353):
>
> InfinityFree is a website hosting service. That means that the hosting accounts we provided are intended for hosting websites. Websites contain pages that are accessed through web browsers. InfinityFree is not intended to be used for file sharing, API hosting, database hosting or background tasks/tools. To help enforce this, free hosting enforces a security system that makes sure that anyone trying to access your website is using a normal web browser. This is done by checking whether the web br…
but for no reason it says that the problem is in HTTPS
---
### Author:  [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)
#### Post date: [November 6, 2022, 9:25pm UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/5 "2022-11-06T21:25:34Z")
This issue is actually related to this:
> [@SSL checker shows "certificate not trusted" warning](https://forum.infinityfree.com/t/warning-the-certificate-is-not-trusted-in-all-web-browsers/49697):
>
> When you check your InfinityFree SSL certificate with online SSL checker tools, you might see a warning like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. This warning sounds scary, but it’s actually not a problem for your website visitors. What this warning means for your site You can safely ignore this warning. Your site will work perfectly fine with HTTPS for virtually all mode…
For some strange reason, GTMetrix requires an intermediate/chain certificate (which is not supported on free hosting) to be installed in order to perform the test, as explained on their site: [General GTmetrix Test Errors - GTmetrix](https://gtmetrix.com/blog/general-gtmetrix-test-errors/#ssl-error)
---
### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [November 6, 2022, 11:59pm UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/6 "2022-11-06T23:59:29Z")
I tried 10+ addresses that I found on the forum and that they belong to free subdomains
and explicitly stated `http://` in the address
(and only those that do not force https - no redirection)
and for everything it gave me that error about the certificate 🙄
so at first I thought they were blocked.
I think there was a bug with them, because now everything works properly when the http version is requested, which has nothing to do with certificates.
---
### Author:  [@anon98357128](https://forum.infinityfree.com/u/anon98357128)
#### Post date: [November 7, 2022, 9:26am UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/7 "2022-11-07T09:26:20Z")
Thanks for your feedbacks
---
### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [November 14, 2022, 9:26am UTC](https://forum.infinityfree.com/t/gtmetrix-error-on-a-brandnew-joomla-4-test-site/68074/8 "2022-11-14T09:26:24Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.