# Getting suspended-website.com page **URL:** \ **Category:** Hosting Support\ **Created:** [March 4, 2023, 5:30am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135 "2023-03-04T05:30:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 4, 2023, 5:30am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/1 "2023-03-04T05:30:18Z")
### Username: epiz\_33703509 I setup subdomain emersonuuchapel infinityfreeapp com. emersonuuchapel org is through another domain vendor, as it DNS and email. I setup updated emersonuuchapel org to point to the subdomain above: $ nslookup updated emersonuuchapel org Server: 127.0.0.53 Address: 127.0.0.53#53 Non-authoritative answer: updated emersonuuchapel org canonical name = emersonuuchapel infinityfreeapp com. Name: emersonuuchapel infinityfreeapp com Address: 185.27.134.107 However, all I’m getting is the [suspended-website.com](http://suspended-website.com). In trying to figure out what is not setup correctly, the FAQ says to associate our domain (emersonuuchapel org) with the subdomain above. Fine. **How do I do that?** I haven’t found a way to do this yet, nor have I found any detailed instructions on how to do this! In trying to SSL/TLS added using Let’s Encrypt, which is also still messed up, I added this to DNS: CNAME \_acme-challenge f8eee9db-e512-4451-a242-72f646e39fd5 acmedns infinityfree net Could this be causing a problem somehow failing to connect to the website? What other information do you need to make this happen? Thanks, Harlan… P.S. I changed periods to spaces in the domain/subdomain names to try to get around the 2 link limit. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [March 4, 2023, 7:21am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/2 "2023-03-04T07:21:16Z")
Did you do this? > [@How to point your domain name to InfinityFree nameservers](https://forum.infinityfree.com/t/how-to-point-your-domain-name-to-infinityfree-nameservers/49232/): > > Before adding your domain name to your hosting account, you need to point it to the InfinityFree nameservers. This guide will walk you through the necessary steps using [Spaceship](https://www.infinityfree.com/go/spaceship) as an example. Keep in mind that different domain registrars have different interfaces, so the exact steps may vary. Step 0: Find the correct nameservers Before changing your nameservers, you need to determine which nameservers to use. The appropriate nameservers depend on your account type: For new accounts or exist… As for > [@Harlan](#): > > However, all I’m getting is the [suspended-website.com](http://suspended-website.com). Likely due to this > [@Why Your Domain Redirects to suspended-domain.net](https://forum.infinityfree.com/t/why-does-my-domain-redirect-to-suspendeddomain-org-suspended-website-com/49236/): > > Sometimes, your domain name may redirect to the website suspended-domain.net instead of showing your website. Contrary to what the domain implies, there are various reasons as to why your domain name may redirect to suspended-domain.net. In short: This happens if your browser is connecting to a website IP address, but there is no active website for your domain on the IP address. This article explains the different ways this can happen and how to fix each situation. What to Expect When Fixing … ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 4, 2023, 3:15pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/3 "2023-03-04T15:15:34Z")
The current DNS server entries point to other places for other uses of the domain. Are you saying that the only way to have a website with infinity is for infinity to take over my domain? The current website provider didn’t even require that. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 4, 2023, 3:38pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/4 "2023-03-04T15:38:13Z")
You only have to set the nameservers to verify that you own the domain, and to connect it to your account. Once the domain is corrected to your account, then you can use A records to point your domain to InfinityFree, and use whatever nameservers you want. ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 4, 2023, 9:37pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/5 "2023-03-04T21:37:27Z")
I put these entries into the current name server: A @ 198.251.86.154 (ns1 epizy com) A @ 198.251.86.152 (ns2 epizy com) When I connect to updated emersonuuchapel org I get a 404 error. When I go directly to emersonuuchapel infinityfreeapp com it works fine. Obviously I still have something messed up somewhere. Any ideas or suggestions? Thanks! ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 4, 2023, 9:53pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/6 "2023-03-04T21:53:53Z")
You have to **set the nameservers** to connect your domain. CHANGE your nameservers from the [worldnic.com](http://worldnic.com) ones to the epizy ones. Then add your domain to your account. AFTER the domain is added to your account, change the nameservers back to the old ones, and point your site to the IP shown in the client area. _Not the IP of the nameservers_ ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 4, 2023, 11:05pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/7 "2023-03-04T23:05:00Z")
After I switch the DNS Servers, and lose email and other required services, specifically how do I add the domain? Does the subdomain I’ve been working on get connected to the domain? Do I need to delete the subdomain in order to add the domain? When I first connected, I didn’t realize it was EITHER a domain or a subdomain. Do I need to back everything up and start over? Once the domain is “recognized”, do I use an A record similar to \ to get the website pointing to the proper location? I haven’t seen any documentation that explains this, with steps, very well. I’m probably just missing something somehow. I realize you’re probably getting frustrated with me, but according to everything I reading, this domain could be non-functional for the better part of a week. (Up to 3 days on this side, and up to 2 days going back just for DNS changes, not counting anything going wrong.) I’m just trying to minimize the downtime as much as possible. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 4, 2023, 11:08pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/8 "2023-03-04T23:08:45Z")
> [@Harlan](#): > > specifically how do I add the domain? > [@How to add your own domain to your account](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227): > > While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like [Spaceship](https://www.infinityfree.com/go/spaceship)) and use it on InfinityFree. Adding your domain name to your hosting account To add your domain name to your hosting account, you first need to have a hosting account. Even if you only want to host your own domain with us, you’ll first need to create a hosting account with a subdomain,… > [@Harlan](#): > > do I use an A record similar to \ to get the website pointing to the proper location? > [@A Full Guide To Cloudflare](https://forum.infinityfree.com/t/a-full-guide-to-cloudflare/44451/1): > > RECORD #1 > TYPE: “A” > CONTENT: “@” > NAME: IP address from [app.infinityfree.net](http://app.infinityfree.net) > > RECORD #2 > TYPE: “A” > CONTENT: “www” > NAME: IP address from [app.infinityfree.net](http://app.infinityfree.net) ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 5, 2023, 6:15am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/9 "2023-03-05T06:15:56Z")
I switched the DNS servers to epizy ones. How do I know when I can switch back so our services are accessible again? Again, all the services our people rely on are DOWN!!! ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 5, 2023, 6:18am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/10 "2023-03-05T06:18:17Z")
This tells me absolutely nothing: ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 5, 2023, 6:18am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/11 "2023-03-05T06:18:56Z")
Step 4: Wait for the changes to propagate That’s all you need to do! However, it can take anywhere between a few hours and a few days for the changes to be visible. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [March 5, 2023, 7:32am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/12 "2023-03-05T07:32:46Z")
You can add domain to hosting account now ![image](https://forum-cdn.infinityfree.net/original/3X/a/c/ac0cec2306e1b5e561690ed941d4e377d1d6ace4.png) Once done you can switch back ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 5, 2023, 7:56am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/13 "2023-03-05T07:56:50Z")
Thank You! I got that response. Switching back. ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 5, 2023, 2:24pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/14 "2023-03-05T14:24:26Z")
FAILED!!! After switching back to my normal DNS settings, and waiting for several hours. I’m still getting the suspended-website. In addition to that, all other services, except email, are also now failing. I realize the other services don’t really matter to this discussion other than to make me _really_ not happy. BTW, I used the pattern from Greenreader9 above, except that I’m using [updated.emersonuuchapel.org](http://updated.emersonuuchapel.org) instead of www since I’m not totally ready to switch over, but need it available for testing and showing other people before going completely live. What’s next? Thanks! ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 5, 2023, 2:57pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/15 "2023-03-05T14:57:04Z")
> [@Harlan](#): > > FAILED!!! Of course it did! You did not follow instructions. You have to change the nameservers, and **add the domain to your account**. You never did that. So now you have to do it again. Change your nameservers to epizy ones, then actually follow the instructions in the article I linked above. If you want to use a subdomain, you need to add the base domain to your account using the article I linked above, then create the subdomain in the “Subdomain” section of the control panel. Once you do that, you can change your nameservers back, and point the subdomain using the A records I showed above. ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 5, 2023, 4:56pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/16 "2023-03-05T16:56:00Z")
**add the domain to your account**. All I saw was a link to NameSilo to purchase another domain name, which I don’t need, or a an example how to change DNS servers. I did not see any other instructions what to do after that, except to wait. If I have to add my domain, the only place that I saw that may be where I created a subdomain. Again, do I need to delete the subdomain and lose all the effort I already did??? Detailed instructions after I switch DNS servers would be greatly appreciated. Especially on infinityfree. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 5, 2023, 5:04pm UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/17 "2023-03-05T17:04:41Z")
I already linked this article, but I’ll do it again: > [@How to add your own domain to your account](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227): > > While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like [Spaceship](https://www.infinityfree.com/go/spaceship)) and use it on InfinityFree. Adding your domain name to your hosting account To add your domain name to your hosting account, you first need to have a hosting account. Even if you only want to host your own domain with us, you’ll first need to create a hosting account with a subdomain,… ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 6, 2023, 12:25am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/18 "2023-03-06T00:25:04Z")
Changed DNS again. **OUR SERVICES ARE COMPLETELY UNAVAILABLE TO OUR PEOPLE!!!** Tried option 2 - Addon Domains. Without any examples of what should go there, NOTHING I tried worked, even if it never existed, it kept saying it did. Really??? Went with Parked Domain. The only thing that was allowed was just the domain name, not the subdomain where it really needs to go. But at least it took it. Now wait 3 days. Again, ALL OF OUR OTHER SERVICES ARE COMPLETELY UNAVAILABLE!!! Oh yeah, there is no description of how to test if everything is working. Again. Without any specific documentation, the only thing I can think of is to try the domain directly, without the subdomain of where it should be going. If that works, then I’ll try going back to the proper DNS servers and do the A record from a previous message. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 6, 2023, 12:52am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/19 "2023-03-06T00:52:55Z")
I’m sorry, but why are you getting mad at us? If you don’t want our help, fine, but don’t go capitalizing and bolding text when the reason why that is happening is because you did not read the article in the first place. And adding and changing services normally results in downtime. The amount of downtime usually depends on how much preparation was done. Less preparation = more downtime. * * * Right now, it looks like your domain is pointing to InfinityFree nameservers, and is connected to your account. It also appears to be redirecting to a free subdomain. My assumption is that it is added as a parked domain to `emersonuuchapel.infinityfreeapp.com`, and WordPress is configured to use the domain `emersonuuchapel.infinityfreeapp.com`. Now that the domain is connected to your account, you change the nameservers back to whatever you want them to be, and create two A records. One with the name of “@”, and the other with the name of “www”. Both should have the record value of “185.27.134.107”. If you want WordPress to load with the custom domain, you will need to change the Site URL in WordPress settings. > [@Harlan](#): > > there is no description of how to test if everything is working I mean that should be pretty obvious. If your adding a domain to an account, you test it by loading the domain in your browser. ---
**Author:** ![Harlan](https://forum.infinityfree.com/letter_avatar/harlan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Harlan](https://forum.infinityfree.com/u/Harlan)\ **Post date:** [March 6, 2023, 6:24am UTC](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135/20 "2023-03-06T06:24:42Z")
1. I **REALLY DO APPRECIATE** all your help!!! 2. When pointing to epizy DNS servers, the `emersonuuchapel.org` pointed to `emersonuuchapel.infinityfreeapp.com` and worked correctly. 3. After switching back to regular DNS servers, I have `updated emersonuuchapel org` pointing `emersonuuchapel infinityfreeapp com`, but is still getting the suspended-domain pages. All the other expected services for the domain are now reachable as expected. You verified when it was complete. I also verified it before changing back to the usual DNS servers. 4. Yes, I also know the wordpress site settings need to change. 5. I also cleared my browser’s cache. 6. Here’s the A record: `A updated 185.27.134.107` There is currently a TTL of 15 minutes, which I know doesn’t really affect connectivity. And Yes, the subdomain will be `updated emersonuuchapel org` until I’m ready to switch it to be the main site, but not quite yet. Other people do need to help work on it. 7. Obviously I missed something, again. I went back and re-read the “How to add your own domain to your account” and I don’t see what I missed. 8. I **REALLY DO APPRECIATE** all your help!!! [Next page](https://forum.infinityfree.com/t/getting-suspended-website-com-page/73135.md?page=2)