# Get error 403 upon arrival on a specific page **URL:** \ **Category:** Hosting Support\ **Created:** [May 13, 2025, 10:05am UTC](https://forum.infinityfree.com/t/get-error-403-upon-arrival-on-a-specific-page/110319 "2025-05-13T10:05:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Mahmoud555Alsheary](https://forum.infinityfree.com/letter_avatar/mahmoud555alsheary/32/5_5575768a8748004e209b776fc1b2916d.png) [@Mahmoud555Alsheary](https://forum.infinityfree.com/u/Mahmoud555Alsheary)\ **Post date:** [May 13, 2025, 10:05am UTC](https://forum.infinityfree.com/t/get-error-403-upon-arrival-on-a-specific-page/110319/1 "2025-05-13T10:05:26Z")
### Website URL ([https://zoomtest.kesug.com/chat/chat.html](https://zoomtest.kesug.com/chat/chat.html)) ### Error Message ( 403 Forbidden Server or website configuration is blocking you from viewing this page If you just came across this page, please carry on. If you are the website owner, please check the resources below. Check the Knowledge Base article Find more information about what this error means and how you might fix it. Ask on the Forum Maybe someone on our Community Forum can help you figure out this issue. Proudly powered by InfinityFree) ### Other Information (The error appears in this page only ) ---
**Author:** ![lovebug](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lovebug/32/57624_2.png) [@lovebug](https://forum.infinityfree.com/u/lovebug)\ **Post date:** [May 13, 2025, 10:15am UTC](https://forum.infinityfree.com/t/get-error-403-upon-arrival-on-a-specific-page/110319/2 "2025-05-13T10:15:50Z")
page filenames on infinityfree hosting cannot contain the word ‘chat’ also chat scripts are blocked as they cause excessive server load ---
**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\ **Post date:** [May 13, 2025, 10:16am UTC](https://forum.infinityfree.com/t/get-error-403-upon-arrival-on-a-specific-page/110319/3 "2025-05-13T10:16:29Z")
Hi and welcome to the forum! > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664/1): > > ## The URL contains a blocked file or folder name > > ### The “chat” keyword > > Live chat scripts are not allowed on InfinityFree hosting. Chat scripts work by constantly refreshing the page in the background. These background refreshes generates excessive server load, which is why we cannot host them. You are free to use live chat on your website though, but you will have to use an externally hosted chat system to handle the messages. > > To enforce this, the `chat` keyword is blocked on our servers. If you try to access any URL with `chat` in it, you’ll get a 403 Forbidden page. For example, [http://example.com/chat.php](http://example.com/chat.php), [http://example.com/livechat/index.php](http://example.com/livechat/index.php) will all result in a 403 error. > > To fix this, you can rename the file or folder to anything else (like `talk`, `message`, `conversation` or whatever else you want). > > Please do note that live chat scripts are banned completely, and being able to work around this block doesn’t mean it’s OK to host a live chat script with us. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [May 20, 2025, 10:16am UTC](https://forum.infinityfree.com/t/get-error-403-upon-arrival-on-a-specific-page/110319/4 "2025-05-20T10:16:36Z")
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