# FTP site not working

**URL:** <https://forum.infinityfree.com/t/ftp-site-not-working/81931>\
**Category:** Hosting Support\
**Created:** [August 30, 2023, 1:56am UTC](https://forum.infinityfree.com/t/ftp-site-not-working/81931 "2023-08-30T01:56:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DigitalCulture](https://forum.infinityfree.com/letter_avatar/digitalculture/32/5_5575768a8748004e209b776fc1b2916d.png) [@DigitalCulture](https://forum.infinityfree.com/u/DigitalCulture)\
**Post date:** [August 30, 2023, 1:56am UTC](https://forum.infinityfree.com/t/ftp-site-not-working/81931/1 "2023-08-30T01:56:08Z")

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### Website URL

[http://hunter-phillips.infinityfreeapp.com/](http://hunter-phillips.infinityfreeapp.com/)

### Error Message

FTP not working, says the home directory is not available

### Other Information

| Status: | Waiting to retry… |
| --- | --- |
| Status: | Resolving address of [ftpupload.net](http://ftpupload.net) |
| Status: | Connecting to 185.27.134.11:21… |
| Status: | Connection established, waiting for welcome message… |
| Response: | 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- |
| Response: | 220-You are user number 632 of 6900 allowed. |
| Response: | 220-Local time is now 21:52. Server port: 21. |
| Response: | 220-This is a private system - No anonymous login |
| Response: | 220 You will be disconnected after 60 seconds of inactivity. |
| Command: | AUTH TLS |
| Response: | 234 AUTH TLS OK. |
| Status: | Initializing TLS… |
| Status: | TLS connection established. |
| Command: | USER epiz\_33635310 |
| Response: | 331 User epiz\_33635310 OK. Password required |
| Command: | PASS \*\*\*\*\*\*\*\* |
| Response: | 421 Home directory not available - aborting |
| Error: | Could not connect to server |

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<div class="post-metadata">

**Author:** ![SpookyKipper](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/spookykipper/32/27461_2.png) [@SpookyKipper](https://forum.infinityfree.com/u/SpookyKipper)\
**Post date:** [August 30, 2023, 3:21am UTC](https://forum.infinityfree.com/t/ftp-site-not-working/81931/2 "2023-08-30T03:21:42Z")

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Your website is affected

> [@Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available](https://forum.infinityfree.com/t/missing-deleted-files-error-403-404-ftp-421-home-directory-not-available/80960):
>
> Which components are affected by this issue You will be affected by this issue if your hosting account (website) is on one of these IP addresses: 185.27.134.98 185.27.134.116 185.27.134.215 What issues may you see FTP → 421 Home directory not available 404 this one (when visiting your website) [404] Error 403 (text form only - no imgs) → when visiting your website. Your website will show some kind of The connection has timed out / Connection Refused / Unable to connect / ERR\_CON…

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<div class="post-metadata">

**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [August 30, 2023, 10:50am UTC](https://forum.infinityfree.com/t/ftp-site-not-working/81931/3 "2023-08-30T10:50:33Z")

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The issue you were seeing was caused by your account’s home directory being missing. That has been recreated now.

Unfortunately, as stated in the topic linked to by @SpookyKipper, the files of your account itself were lost and cannot be recovered.

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<div class="post-metadata">

**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [September 6, 2023, 10:51am UTC](https://forum.infinityfree.com/t/ftp-site-not-working/81931/4 "2023-09-06T10:51:08Z")

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