# FTP Query **URL:** \ **Category:** Hosting Support\ **Created:** [July 19, 2021, 2:49am UTC](https://forum.infinityfree.com/t/ftp-query/48577 "2021-07-19T02:49:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 2:49am UTC](https://forum.infinityfree.com/t/ftp-query/48577/1 "2021-07-19T02:49:41Z")
Username: epiz\_29153121 Website: [http://files.rydercragie.com](http://files.rydercragie.com) I want to know what details I need to enter to connect via FTP to MultCloud ([https://www.multcloud.com/](https://www.multcloud.com/)) please. šŸ˜Š ![Screenshot](https://forum-cdn.infinityfree.net/original/3X/4/5/459a5d1ee6b6484ddbe6e6e3a847088f13a6135f.jpeg) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 3:09am UTC](https://forum.infinityfree.com/t/ftp-query/48577/2 "2021-07-19T03:09:01Z")
The info can be found from client area ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 3:34am UTC](https://forum.infinityfree.com/t/ftp-query/48577/3 "2021-07-19T03:34:39Z")
But where in the client area? Sorry if Iā€™m being dumb ā€“ā€“ Iā€™m quite new to all this. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 3:36am UTC](https://forum.infinityfree.com/t/ftp-query/48577/4 "2021-07-19T03:36:22Z")
[https://app.infinityfree.net/accounts](https://app.infinityfree.net/accounts) Click on **manage** to see the info You should see something like below ![image](https://forum-cdn.infinityfree.net/original/3X/3/d/3d2df9f7201ae27f18c3e67e7cb1430f181f1fc0.png) ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 3:39am UTC](https://forum.infinityfree.com/t/ftp-query/48577/5 "2021-07-19T03:39:58Z")
Got it. It doesnā€™t tell me the server though. [ftpupload.net](http://ftpupload.net) isnā€™t working. šŸ¤” ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 3:40am UTC](https://forum.infinityfree.com/t/ftp-query/48577/6 "2021-07-19T03:40:47Z")
Try 185.27.134.11 ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 3:45am UTC](https://forum.infinityfree.com/t/ftp-query/48577/8 "2021-07-19T03:45:02Z")
Thank you. That worked. Also, I have a folder for an old subdomain. I know you canā€™t delete these due to legal reasons, but I created it, uploaded a test document and then deleted it. I am now using a different subdomain ([files.rydercragie.com](http://files.rydercragie.com)). Is it possible for you to delete it for me please? Itā€™s kinda annoying. Itā€™s the [masked.rydercragie.com](http://masked.rydercragie.com) one. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 3:45am UTC](https://forum.infinityfree.com/t/ftp-query/48577/9 "2021-07-19T03:45:46Z")
No, but you can rename it ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 3:47am UTC](https://forum.infinityfree.com/t/ftp-query/48577/10 "2021-07-19T03:47:22Z")
Good. And I may just use it for occasionally storing files if I need to. Thanks. Just another thing, I uploaded a video file and it seems to not be there at all. Itā€™s as if nothing ever happened. Any ideas why? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 3:48am UTC](https://forum.infinityfree.com/t/ftp-query/48577/11 "2021-07-19T03:48:26Z")
Likely due to this? > **[Why are my files deleted after uploading them](https://forum.infinityfree.com/docs?topic=49310)** > > Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the... ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 3:48am UTC](https://forum.infinityfree.com/t/ftp-query/48577/12 "2021-07-19T03:48:30Z")
Thanks. Iā€™ll read through that. I canā€™t rename that folder I was talking about though. ![Screenshot 2021-07-19 at 04.48.02](https://forum-cdn.infinityfree.net/original/3X/7/c/7cee666e968f02ba697fd0783297cf850e55471b.jpeg) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 3:53am UTC](https://forum.infinityfree.com/t/ftp-query/48577/13 "2021-07-19T03:53:05Z")
Can you try NotInUse1? ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 3:54am UTC](https://forum.infinityfree.com/t/ftp-query/48577/14 "2021-07-19T03:54:52Z")
That didnā€™t work either. ![Screenshot 2021-07-19 at 04.54.23](https://forum-cdn.infinityfree.net/original/3X/c/a/cae354545f41ab77b92f8576dd808e80698eaddc.jpeg) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 3:56am UTC](https://forum.infinityfree.com/t/ftp-query/48577/15 "2021-07-19T03:56:13Z")
No choice. Live with it then Funny though, I can rename mine. Can you try renaming using filezilla? ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 3:59am UTC](https://forum.infinityfree.com/t/ftp-query/48577/16 "2021-07-19T03:59:13Z")
Fair enough lol. If I delete a file, do they disappear from your servers? Or are they still there for legal reasons? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 4:01am UTC](https://forum.infinityfree.com/t/ftp-query/48577/17 "2021-07-19T04:01:34Z")
> [@anon20706563](#): > > If I delete a file, do they disappear from your servers? Yes, thatā€™s why you should always backup ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 4:03am UTC](https://forum.infinityfree.com/t/ftp-query/48577/18 "2021-07-19T04:03:31Z")
Okay. Iā€™ll do that later. Just one last thing and then Iā€™ll shut up. šŸ¤£ I want to upload a file that redirects people to my website homepage if they: 1. Go to the domain on itā€™s own with nothing entered after it. 2. Go to an invalid file path. But from what Iā€™ve heard, this can also get your account banned (seemingly instantly). Is it possible for me to do this without getting banned or is it automated? Since thereā€™s no way to password protect files with filemanager.ai, as far as I can tell, this would be great to help keep my files more private. Iā€™d have to give out the direct links rather than anyone being able to go to [files.rydercragie.com](http://files.rydercragie.com) and having access to everything, not that thereā€™s much there at the moment. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 19, 2021, 4:05am UTC](https://forum.infinityfree.com/t/ftp-query/48577/19 "2021-07-19T04:05:26Z")
> [@anon20706563](#): > > Is it possible for me to do this without getting banned or is it automated? You better read this > **[Terms of Service](https://www.infinityfree.com/terms/)** > > Learn the rules and restrictions that apply to the services provided by InfinityFree. ---
**Author:** ![anon20706563](https://forum.infinityfree.com/letter_avatar/anon20706563/32/6_22734026db12803ebb3e059622ac3534.png) [@anon20706563](https://forum.infinityfree.com/u/anon20706563)\ **Post date:** [July 19, 2021, 4:07am UTC](https://forum.infinityfree.com/t/ftp-query/48577/20 "2021-07-19T04:07:36Z")
Oh, thatā€™s against the terms of service? Apologies, I wonā€™t bother! ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [July 19, 2021, 12:51pm UTC](https://forum.infinityfree.com/t/ftp-query/48577/21 "2021-07-19T12:51:27Z")
> [@anon20706563](#): > > My friend managed to upload a file that redirects people to his website homepage if they: > > 1. Go to the domain on itā€™s own with nothing entered after it. > 2. Go to an invalid file path. So you want to redirect the visitor to the homepage of they type on an incorrect URL? That is allowed, and is quite simple to set up. Create a new .htaccess file in the /htdocs folder (it is a simple txt file with the name ā€œ.htaccessā€) and add this code ```auto ErrorDocument 404 / ``` > [@anon20706563](#): > > Since thereā€™s no way to password protect files with filemanager.ai You can do it with the file manager, but it is possible in the control panel! Just open the control panel and click ā€œdirectory privacyā€. Note that you can only protect directories, and not files, so you might need to change your folder structure around for this to work. Let me know if you need anything else! [Next page](https://forum.infinityfree.com/t/ftp-query/48577.md?page=2)