# FTP Problem **URL:** \ **Category:** Hosting Support\ **Created:** [March 3, 2022, 10:27pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715 "2022-03-03T22:27:57Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\ **Post date:** [March 3, 2022, 10:27pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/1 "2022-03-03T22:27:57Z")
Hi, i have tried to create a website using Google Sites Then from this guide: [Export Sites with Takeout - new Google Sites](https://www.steegle.com/google-sites/how-to/export-with-takeout) I exported the html page of my website and i tried to upload to infinityfree but it just didn’t upload I don’t know the reason. The FTP uploader says that the upload is complete but on the server if i refresh the GUI it don’t appear I tried with a normal html file and all works fine. I think is a problem of that html file How can i fix it? ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [March 3, 2022, 10:34pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/2 "2022-03-03T22:34:51Z")
How large is your html file? ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 3, 2022, 10:46pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/3 "2022-03-03T22:46:37Z")
> [@OverloadedTech](#): > > The FTP uploader says that the upload is complete but on the server if i refresh the GUI it don’t appear And this is why… > [@Why are my files deleted after uploading them](https://forum.infinityfree.com/t/why-are-my-files-deleted-after-uploading-them/49310): > > Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type… ---
**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\ **Post date:** [March 3, 2022, 10:52pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/4 "2022-03-03T22:52:17Z")
Like 3 MB ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [March 3, 2022, 10:53pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/5 "2022-03-03T22:53:39Z")
Please note that Plaintext files (this includes HTML) are limited to 1MB. > [@Why are my files deleted after uploading them](https://forum.infinityfree.com/t/why-are-my-files-deleted-after-uploading-them/49310#the-file-exceeds-the-file-size-limit-4): > > Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type… ---
**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\ **Post date:** [March 3, 2022, 10:54pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/6 "2022-03-03T22:54:19Z")
It says: HTML and PHP files are limited 1 MB. Well, i think that can be the reason. So. There is no other way to upload that file? ---
**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\ **Post date:** [March 3, 2022, 10:56pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/7 "2022-03-03T22:56:23Z")
> [@OverloadedTech](#): > > There is no other way to upload that file? OR maybe there is a way to compress it or to lower the file dimension? ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 3, 2022, 11:17pm UTC](https://forum.infinityfree.com/t/ftp-problem/58715/8 "2022-03-03T23:17:04Z")
> [@OverloadedTech](#): > > There is no other way to upload that file? What type of file is it? ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [March 4, 2022, 2:33am UTC](https://forum.infinityfree.com/t/ftp-problem/58715/9 "2022-03-04T02:33:17Z")
HTML @Greenreader9, it’s on the talk from the first. ---
**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\ **Post date:** [March 4, 2022, 10:28am UTC](https://forum.infinityfree.com/t/ftp-problem/58715/10 "2022-03-04T10:28:08Z")
Htnl page It is like 2 MB Bigger ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [March 4, 2022, 10:38am UTC](https://forum.infinityfree.com/t/ftp-problem/58715/11 "2022-03-04T10:38:17Z")
As I have already said: > [@wackyblackie](#): > > Plaintext files (this includes HTML) are limited to 1MB. You may have to split the file into 3 equal parts. From there, you can have a PHP file and `include` them in order. By doing this, you will have the same HTML file served, just pieced together by the server. ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [March 4, 2022, 10:50am UTC](https://forum.infinityfree.com/t/ftp-problem/58715/12 "2022-03-04T10:50:47Z")
Here’s a brief of what @wackyblackie means: > ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [March 11, 2022, 10:51am UTC](https://forum.infinityfree.com/t/ftp-problem/58715/13 "2022-03-11T10:51:39Z")
Closed on March 11, 2022, 10:51am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.