# FTP Login Issues **URL:** \ **Category:** Hosting Support\ **Created:** [April 12, 2022, 1:14am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350 "2022-04-12T01:14:33Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 22, 2022, 3:32pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/21 "2022-04-22T15:32:02Z")
Corporate networks may block port 21. Try at a friends house instead. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 22, 2022, 4:40pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/22 "2022-04-22T16:40:30Z")
Just to state clearly: I think it’s very unlikely that this is an issue caused by our FTP server. If the FTP server was down, everyone here would be reporting issues. But right now, it’s just you, so it’s most likely to be something on your end. These issues are usually caused by a network block, firewall or virus scanner, but I have no idea what kind of devices or networks you’ve tested or how they’ve been configured, so I can’t say for certain. So the bulk of figuring out this issue is on you, because the issue seems to be limited to you. One thing you could try is to see if you can establish a connection to another FTP server. Could you try connecting with FTP to the hostname `sv33.ifastnet11.org`? That’s a premium server. You won’t be able to login, but you will be able to verify if this is an issue in connecting with our FTP server or with all FTP servers. In other words: do you get an authentication error or a connection error when connecting to that FTP server? ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 22, 2022, 9:15pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/23 "2022-04-22T21:15:41Z")
Yes, I get straight to a login screen on [sv33.ifastnet11.org](http://sv33.ifastnet11.org). ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 22, 2022, 9:38pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/24 "2022-04-22T21:38:18Z")
Yes, but when you enter information, what kind of error do you get? Can you share the FileZilla logs when trying to connect to that domain? ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 22, 2022, 9:48pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/25 "2022-04-22T21:48:32Z")
Here’s the log for that one… 2022-04-22 16:47:42 3356 1 Status: Resolving address of [sv33.ifastnet11.org](http://sv33.ifastnet11.org) 2022-04-22 16:47:42 3356 1 Status: Connecting to 82.163.176.63:21… 2022-04-22 16:47:42 3356 1 Status: Connection established, waiting for welcome message… 2022-04-22 16:47:43 3356 1 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- 2022-04-22 16:47:43 3356 1 Response: 220-You are user number 2 of 80 allowed. 2022-04-22 16:47:43 3356 1 Response: 220-Local time is now 17:47. Server port: 21. 2022-04-22 16:47:43 3356 1 Response: 220-This is a private system - No anonymous login 2022-04-22 16:47:43 3356 1 Response: 220-IPv6 connections are also welcome on this server. 2022-04-22 16:47:43 3356 1 Response: 220 You will be disconnected after 15 minutes of inactivity. 2022-04-22 16:47:43 3356 1 Command: AUTH TLS 2022-04-22 16:47:43 3356 1 Response: 234 AUTH TLS OK. 2022-04-22 16:47:43 3356 1 Status: Initializing TLS… 2022-04-22 16:47:53 3356 1 Status: TLS connection established. 2022-04-22 16:47:53 3356 1 Command: USER anonymous 2022-04-22 16:47:53 3356 1 Response: 331 User anonymous OK. Password required 2022-04-22 16:47:53 3356 1 Command: PASS \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* 2022-04-22 16:47:56 3356 1 Response: 530 Login authentication failed 2022-04-22 16:47:56 3356 1 Error: Critical error: Could not connect to server ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 22, 2022, 9:51pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/26 "2022-04-22T21:51:41Z")
I also just logged in to two other FTP sites with no issues. But with this one it still shows: 2022-04-22 16:48:55 8228 1 Status: Resolving address of [ftpupload.net](http://ftpupload.net) 2022-04-22 16:48:55 8228 1 Status: Connecting to 185.27.134.11:21… 2022-04-22 16:49:15 8228 1 Error: Connection timed out after 20 seconds of inactivity 2022-04-22 16:49:15 8228 1 Error: Could not connect to server 2022-04-22 16:49:15 8228 1 Status: Waiting to retry… 2022-04-22 16:49:20 8228 1 Status: Resolving address of [ftpupload.net](http://ftpupload.net) 2022-04-22 16:49:20 8228 1 Status: Connecting to 185.27.134.11:21… 2022-04-22 16:49:40 8228 1 Error: Connection timed out after 20 seconds of inactivity 2022-04-22 16:49:40 8228 1 Error: Could not connect to server ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 29, 2022, 4:57am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/27 "2022-04-29T04:57:01Z")
No, multiple computers on the same network, EXCEPT for the one at Starbucks, which someone said shouldn’t count. I’m going to try on another home network when I can. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [May 6, 2022, 4:57am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/28 "2022-05-06T04:57:36Z")
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