# FTP Login Issues **URL:** \ **Category:** Hosting Support\ **Created:** [April 12, 2022, 1:14am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350 "2022-04-12T01:14:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 12, 2022, 1:14am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/1 "2022-04-12T01:14:33Z")
### epiz\_31474974 ### Error Message: Connect Call Failed! ### Other Information I created an account, and tried to log into it with the FTP Function of Total Commander. It worked once, then ever since then, it’s errored out with “Connect Call Failed!” I’m trying to connect to [ftpupload.net](http://ftpupload.net), which is right. And it has nothing to do with login credentials, because when I strip them out, I get the same error, without it ever getting as far as asking for username and password. ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [April 12, 2022, 1:24am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/2 "2022-04-12T01:24:02Z")
Can you use [FileZilla](https://filezilla-project.org/download.php?type=client) and see if it works? If it does not, please share the logs. > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… If no desktop FTP application works, your network may be blocking port 21, which FTP utilizes. ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 12, 2022, 5:23pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/3 "2022-04-12T17:23:54Z")
It doesn’t work in FileZilla either. I found a list of ports that Spectrum blocks, and Port 21 isn’t one of them. And I’m able to connect to other FTP sites, just not this one. | Status: | Resolving address of [ftpupload.net](http://ftpupload.net) | | --- | --- | | Status: | Connecting to 185.27.134.11:21… | | Error: | Connection timed out after 20 seconds of inactivity | | Error: | Could not connect to server | | Status: | Waiting to retry… | | Status: | Resolving address of [ftpupload.net](http://ftpupload.net) | | Status: | Connecting to 185.27.134.11:21… | | Error: | Connection timed out after 20 seconds of inactivity | | Error: | Could not connect to server | ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 12, 2022, 5:34pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/4 "2022-04-12T17:34:27Z")
> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 13, 2022, 2:01am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/5 "2022-04-13T02:01:32Z")
It looks like the problem is with the server. According to the site [isitup.org](http://isitup.org), the site [ftpupload.net](http://ftpupload.net) is down. ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [April 13, 2022, 2:12am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/6 "2022-04-13T02:12:53Z")
The servers here are set up to block pings and network information requests. If isitup.org uses the technology I described above, it will always appear down. For me, ftpupload.net is working fine. ---
**Author:** ![DavidHindle](https://forum.infinityfree.com/letter_avatar/davidhindle/32/5_5575768a8748004e209b776fc1b2916d.png) [@DavidHindle](https://forum.infinityfree.com/u/DavidHindle)\ **Post date:** [April 13, 2022, 2:31am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/7 "2022-04-13T02:31:36Z")
I’m getting the same ftpupload problems, and attempts to upload via file manager are aborted 'cos it’s infected with Blacklist (according to AVG) ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [April 13, 2022, 7:44am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/8 "2022-04-13T07:44:20Z")
If the blacklist is there in your system, you need to remove the domain from the list. If the service uses online blacklist mechanism, you need to ask the software support to help you out! ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 13, 2022, 3:17pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/9 "2022-04-13T15:17:05Z")
> [@Graeme](#): > > According to the site [isitup.org](http://isitup.org), the site [ftpupload.net](http://ftpupload.net) is down. [ftpupload.net](http://ftpupload.net) is an FTP server, not a website server, so of course a website status checker will say that it’s down. Before coming up with more diagnosis steps yourself, did you already try the things from our article that Greenreader9 shared? [Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307) ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 19, 2022, 4:58pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/10 "2022-04-19T16:58:40Z")
1. Login to Control Panel. No change. 2. Correct Credentials Yes 3. Change your password Error occurs before getting this far. 4. Check your router for ALG settings No issues, other FTP working. 5. Correct IP Address? 185.27.134.11:21, yes 6. Try to connect with a VPN. No change. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 19, 2022, 5:04pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/11 "2022-04-19T17:04:11Z")
> [@Graeme](#): > > Change your password > Error occurs before getting this far. What error? ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 19, 2022, 5:33pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/12 "2022-04-19T17:33:52Z")
In Total Commander, the error is “Connect Call Failed”, before it gets to any login screen. In FileZilla, it’s… |Status:|Resolving address of ftpupload.net| |Status:|Connecting to 185.27.134.11:21…| |Error:|Connection timed out after 20 seconds of inactivity| |Error:|Could not connect to server| ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 19, 2022, 5:41pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/13 "2022-04-19T17:41:16Z")
No, try changing your password from the “Edit Account” screen in the client area ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 19, 2022, 7:10pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/14 "2022-04-19T19:10:45Z")
Still can’t get there, and according the provider, they don’t block Port 21. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 19, 2022, 7:28pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/15 "2022-04-19T19:28:49Z")
No, NOT with FTP. In the client area, open the account, go to edit settings, and change the password. ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 19, 2022, 9:44pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/16 "2022-04-19T21:44:20Z")
No change, but again, FTP times out before it ever gets as far as asking for login credentials. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 20, 2022, 8:09am UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/17 "2022-04-20T08:09:12Z")
Could you please try to get more detailed logs from [FileZilla](https://filezilla-project.org/download.php?type=client)? It will give us more insight as to what’s actually happening with your connection. > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… Another thing to consider is that virus scanners or firewalls running on your own computer may block access to our FTP server, and using a VPN does not bypass that. ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 20, 2022, 7:14pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/18 "2022-04-20T19:14:07Z")
Here are the logs. But it’s happened on multiple computers, with no firewall and no antivirus running. 2022-04-20 14:10:16 2616 1 Status: Resolving address of [ftpupload.net](http://ftpupload.net) 2022-04-20 14:10:16 2616 1 Status: Connecting to 185.27.134.11:21… 2022-04-20 14:10:36 2616 1 Error: Connection timed out after 20 seconds of inactivity 2022-04-20 14:10:36 2616 1 Error: Could not connect to server 2022-04-20 14:10:36 2616 1 Status: Waiting to retry… 2022-04-20 14:10:41 2616 1 Status: Resolving address of [ftpupload.net](http://ftpupload.net) 2022-04-20 14:10:41 2616 1 Status: Connecting to 185.27.134.11:21… 2022-04-20 14:11:01 2616 1 Error: Connection timed out after 20 seconds of inactivity 2022-04-20 14:11:01 2616 1 Error: Could not connect to server ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 21, 2022, 1:05pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/19 "2022-04-21T13:05:42Z")
> [@Graeme](#): > > Here are the logs That’s with the log level configured as the guide said? It should log a lot more with that option enabled. > [@Graeme](#): > > But it’s happened on multiple computers Are these computers on different networks as well? ---
**Author:** ![Graeme](https://forum.infinityfree.com/letter_avatar/graeme/32/5_5575768a8748004e209b776fc1b2916d.png) [@Graeme](https://forum.infinityfree.com/u/Graeme)\ **Post date:** [April 22, 2022, 2:20pm UTC](https://forum.infinityfree.com/t/ftp-login-issues/60350/20 "2022-04-22T14:20:53Z")
I went out to Starbucks yesterday with one computer, running no antivirus program and no firewall. It timed out there as well. [Next page](https://forum.infinityfree.com/t/ftp-login-issues/60350.md?page=2)