# Ftp down **URL:** \ **Category:** Hosting Support\ **Created:** [February 2, 2024, 12:22am UTC](https://forum.infinityfree.com/t/ftp-down/89444 "2024-02-02T00:22:09Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Hense\_Vergara](https://forum.infinityfree.com/letter_avatar/hense_vergara/32/6_449c533f586939b6e5f246632a46421f.png) [@Hense\_Vergara](https://forum.infinityfree.com/u/Hense_Vergara)\ **Post date:** [February 2, 2024, 12:22am UTC](https://forum.infinityfree.com/t/ftp-down/89444/1 "2024-02-02T00:22:09Z")
No puedo subir archivos por ftp, ni por el administrador de archivos , ya verifique las credenciales y cambie la clave y no funciona nada ![image](https://forum-cdn.infinityfree.net/original/3X/f/2/f24c2d38576692a50c3d8fff164c1f6ba17d4984.png) ---
**Author:** ![Hense\_Vergara](https://forum.infinityfree.com/letter_avatar/hense_vergara/32/6_449c533f586939b6e5f246632a46421f.png) [@Hense\_Vergara](https://forum.infinityfree.com/u/Hense_Vergara)\ **Post date:** [February 2, 2024, 12:26am UTC](https://forum.infinityfree.com/t/ftp-down/89444/2 "2024-02-02T00:26:21Z")
ya intente con otra cuenta que tambien tengo y tengo el mismo inconven ---
**Author:** ![Hense\_Vergara](https://forum.infinityfree.com/letter_avatar/hense_vergara/32/6_449c533f586939b6e5f246632a46421f.png) [@Hense\_Vergara](https://forum.infinityfree.com/u/Hense_Vergara)\ **Post date:** [February 2, 2024, 12:28am UTC](https://forum.infinityfree.com/t/ftp-down/89444/3 "2024-02-02T00:28:28Z")
Ya cambie la clave y coloque la nueva y no me funciona en ninguno de los dos hosting ![image](https://forum-cdn.infinityfree.net/original/3X/f/6/f6466ad90683f47f704301bb126ef9a9d811b516.png) ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [February 2, 2024, 12:52am UTC](https://forum.infinityfree.com/t/ftp-down/89444/4 "2024-02-02T00:52:30Z")
Hi and welcome to the forum! Please write your messages in English so that other members in the forum can understand your posts. An automated translation of your posts is this, let me know if something is wrong: > I can’t upload files by ftp, nor by the file manager, I have already verified the credentials and changed the password and nothing works. > > I have already tried with another account that I also have and I have the same problem. > > I have already changed the password and put the new one and it does not work on either hosting. You said that you have verified the credentials, but just to be sure, are you sure you are using the hosting account password and not the client area password? If you’re using the FTP password provided within the client area and it is not working, are you resetting the password through the client area as well? The following article may help: > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… If you try every suggestion and still face an issue, can you share the full debug logs from [Filezilla](https://filezilla-project.org/download.php?type=client)? > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… ---
**Author:** ![Hense\_Vergara](https://forum.infinityfree.com/letter_avatar/hense_vergara/32/6_449c533f586939b6e5f246632a46421f.png) [@Hense\_Vergara](https://forum.infinityfree.com/u/Hense_Vergara)\ **Post date:** [February 2, 2024, 1:28am UTC](https://forum.infinityfree.com/t/ftp-down/89444/5 "2024-02-02T01:28:55Z")
la ip de mi hosting : 185.27.134.217 sigue sin funcionar. en otro hosting que tengo tambien me presenta el mismo error y ese me funiconaba normalmente porque es en el que hago pruebas. ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [February 2, 2024, 1:30am UTC](https://forum.infinityfree.com/t/ftp-down/89444/6 "2024-02-02T01:30:43Z")
Unlisted on February 2, 2024, 1:30am UTC ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [February 2, 2024, 1:34am UTC](https://forum.infinityfree.com/t/ftp-down/89444/7 "2024-02-02T01:34:10Z")
Please replace the screenshot above, as this is a public forum and you do not want your password to be publicly shown! I think I know what may be causing your error: are you using an automated translator to read pages? As you may have noticed, the title in your screenshot mentions an account with the username `if0_35874833`. The prefix `if0` is unfortunately translated to `si0` later on by your translator, which is what’s causing this issue. If you enter the username correctly (with `if0` instead of `si0`), you should be able to login. I would recommend not using a translator and translating sentences manually, or at least disabling it when you need to copy credentials, to avoid similar issues in the future. ---
**Author:** ![Hense\_Vergara](https://forum.infinityfree.com/letter_avatar/hense_vergara/32/6_449c533f586939b6e5f246632a46421f.png) [@Hense\_Vergara](https://forum.infinityfree.com/u/Hense_Vergara)\ **Post date:** [February 2, 2024, 1:42am UTC](https://forum.infinityfree.com/t/ftp-down/89444/8 "2024-02-02T01:42:43Z")
muchas gracias esa era la solucion ya corregi el traductor y me funciono. ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [February 2, 2024, 3:02am UTC](https://forum.infinityfree.com/t/ftp-down/89444/9 "2024-02-02T03:02:52Z")
Please change your password to make sure that your account isn’t compromised. ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [February 2, 2024, 3:03am UTC](https://forum.infinityfree.com/t/ftp-down/89444/10 "2024-02-02T03:03:25Z")
Listed on February 2, 2024, 3:03am UTC ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [February 9, 2024, 3:04am UTC](https://forum.infinityfree.com/t/ftp-down/89444/11 "2024-02-09T03:04:07Z")
Closed on February 9, 2024, 3:04am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.