# FTP down: 421 3900 users (the maximum) are already logged in, sorry **URL:** \ **Category:** System Issues\ **Created:** [November 14, 2019, 8:41am UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888 "2019-11-14T08:41:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 14, 2019, 8:41am UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/1 "2019-11-14T08:41:22Z")
At this time, the FTP server appears to be unreachable for all accounts. When attempting to login to the FTP server, you may see the following error message being reported by the server: > 421 3900 users (the maximum) are already logged in, sorry Because the online file manager(s) also use FTP, the file managers are also unable to connect to your hosting account. We’re still trying to get in touch with iFastNet to get more information about this issue. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 14, 2019, 8:41am UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/2 "2019-11-14T08:41:29Z")
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**Author:** ![anon19508339](https://forum.infinityfree.com/letter_avatar/anon19508339/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon19508339](https://forum.infinityfree.com/u/anon19508339)\ **Post date:** [November 14, 2019, 9:16am UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/3 "2019-11-14T09:16:31Z")
I can connect to my online file manager at this time. maybe it’s fixed to me. Hope it fixes to everyone ASAP 🙂 ---
**Author:** ![anon51136446](https://forum.infinityfree.com/letter_avatar/anon51136446/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon51136446](https://forum.infinityfree.com/u/anon51136446)\ **Post date:** [November 14, 2019, 9:34am UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/4 "2019-11-14T09:34:07Z")
would this be causing the following error I’m experiencing: > # This site can’t be reached > > The connection was reset. > > Try: > > - Checking the connection > - Checking the proxy and the firewall > - [Running Windows Network Diagnostics](javascript:diagnoseErrors()) > > ERR\_CONNECTION\_RESET Or is this a separate error, before I pull my hair out trying to fix it… ---
**Author:** ![anon65314710](https://forum.infinityfree.com/letter_avatar/anon65314710/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon65314710](https://forum.infinityfree.com/u/anon65314710)\ **Post date:** [November 14, 2019, 10:20am UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/5 "2019-11-14T10:20:41Z")
Yes, it is working now! I can upload files. ---
**Author:** ![anon69649916](https://forum.infinityfree.com/letter_avatar/anon69649916/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69649916](https://forum.infinityfree.com/u/anon69649916)\ **Post date:** [November 14, 2019, 1:49pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/6 "2019-11-14T13:49:41Z")
FTP error again? ---
**Author:** ![anon65314710](https://forum.infinityfree.com/letter_avatar/anon65314710/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon65314710](https://forum.infinityfree.com/u/anon65314710)\ **Post date:** [November 14, 2019, 1:51pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/7 "2019-11-14T13:51:14Z")
Yes… Getting stuck when upload files ---
**Author:** ![shreejalmaharjan](https://forum.infinityfree.com/letter_avatar/shreejalmaharjan/32/5_5575768a8748004e209b776fc1b2916d.png) [@shreejalmaharjan](https://forum.infinityfree.com/u/shreejalmaharjan)\ **Post date:** [November 14, 2019, 1:51pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/8 "2019-11-14T13:51:19Z")
I can’t login again… ---
**Author:** ![anon19508339](https://forum.infinityfree.com/letter_avatar/anon19508339/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon19508339](https://forum.infinityfree.com/u/anon19508339)\ **Post date:** [November 14, 2019, 1:51pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/9 "2019-11-14T13:51:31Z")
Neither me. Welp ☹ ---
**Author:** ![anon65314710](https://forum.infinityfree.com/letter_avatar/anon65314710/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon65314710](https://forum.infinityfree.com/u/anon65314710)\ **Post date:** [November 14, 2019, 1:57pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/10 "2019-11-14T13:57:18Z")
I think it works now! I can upload files ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 14, 2019, 4:29pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/11 "2019-11-14T16:29:02Z")
The FTP service appears to have come back online on 10:00 UTC this morning. There were a few more interruptions between 13:30 and 14:00, but everything seems to be OK now. ---
**Author:** ![anon56422073](https://forum.infinityfree.com/letter_avatar/anon56422073/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon56422073](https://forum.infinityfree.com/u/anon56422073)\ **Post date:** [November 15, 2019, 5:24pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/12 "2019-11-15T17:24:02Z")
It’s working for me too ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 17, 2019, 10:05am UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/13 "2019-11-17T10:05:57Z")
---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [November 17, 2019, 5:55pm UTC](https://forum.infinityfree.com/t/ftp-down-421-3900-users-the-maximum-are-already-logged-in-sorry/22888/14 "2019-11-17T17:55:14Z")