# FTP doesn't work (timeout)

**URL:** <https://forum.infinityfree.com/t/ftp-doesnt-work-timeout/116273>\
**Category:** Hosting Support\
**Created:** [October 24, 2025, 4:06pm UTC](https://forum.infinityfree.com/t/ftp-doesnt-work-timeout/116273 "2025-10-24T16:06:17Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\
**Post date:** [October 24, 2025, 6:43pm UTC](https://forum.infinityfree.com/t/ftp-doesnt-work-timeout/116273/3 "2025-10-24T18:43:49Z")

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this article might help:

> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307):
>
> Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

specifically:

> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307/1):
>
> ## Check you are connecting to the right IP address
> 
> BT Internet and Plusnet in the United Kingdom (but other providers in other countries may have similar restrictions) have a Parental Control feature which is known to interfere with the connection to our FTP servers. Specifically, they block DNS queries to the FTP server name `ftpupload.net`.
> 
> You can check whether this is the case by checking the logs of your FTP client. If you are using [FileZilla](https://filezilla-project.org/download.php?type=client), and everything is working as it should, you should see a line like this in the logs.
> 
> ```auto
> Connecting to 185.27.134.11:21...
> 
> ```
> 
> If the line shows a different IP address, it means that DNS lookups to the `ftpupload.net` hostname are being intercepted on your network and blocking you from accessing the FTP server.
> 
> You can work around this by using the FTP hostname `ftp.epizy.com` or using the IP address `185.27.134.11`.
> 
> Disabling the Parental Controls on the connection should also allow you to connect to the FTP server without issues.

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