# FTP connection problem **URL:** \ **Category:** Hosting Support\ **Created:** [January 11, 2022, 10:29am UTC](https://forum.infinityfree.com/t/ftp-connection-problem/56799 "2022-01-11T10:29:45Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![anon35929070](https://forum.infinityfree.com/letter_avatar/anon35929070/32/6_449c533f586939b6e5f246632a46421f.png) [@anon35929070](https://forum.infinityfree.com/u/anon35929070)\ **Post date:** [January 11, 2022, 10:29am UTC](https://forum.infinityfree.com/t/ftp-connection-problem/56799/1 "2022-01-11T10:29:45Z")
I am unable to connect through FTP and I tried several ways including IP as hostname, does somebody advice whats wrong with me as I see something was missing. ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [January 11, 2022, 10:36am UTC](https://forum.infinityfree.com/t/ftp-connection-problem/56799/2 "2022-01-11T10:36:27Z")
Please use [FileZilla](https://filezilla-project.org/download.php?type=client) and show the full logs. > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… ---
**Author:** ![anon35929070](https://forum.infinityfree.com/letter_avatar/anon35929070/32/6_449c533f586939b6e5f246632a46421f.png) [@anon35929070](https://forum.infinityfree.com/u/anon35929070)\ **Post date:** [January 12, 2022, 6:52pm UTC](https://forum.infinityfree.com/t/ftp-connection-problem/56799/3 "2022-01-12T18:52:58Z")
Connection timed out after 20 seconds of inactivity Error: Could not connect to server Status: Waiting to retry… Status: Resolving address of [ftpupload.net](http://ftpupload.net) Status: Connecting to 185.27.134.11:21… Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [January 12, 2022, 6:53pm UTC](https://forum.infinityfree.com/t/ftp-connection-problem/56799/4 "2022-01-12T18:53:57Z")
Start where the link starts you and scroll down, checking each thing as you go. > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307#check-your-router-for-alg-settings-4): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [January 19, 2022, 6:53pm UTC](https://forum.infinityfree.com/t/ftp-connection-problem/56799/5 "2022-01-19T18:53:59Z")
Closed on January 19, 2022, 6:53pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.