# FTP Connection fail

**URL:** <https://forum.infinityfree.com/t/ftp-connection-fail/82831>\
**Category:** Hosting Support\
**Created:** [September 18, 2023, 4:13am UTC](https://forum.infinityfree.com/t/ftp-connection-fail/82831 "2023-09-18T04:13:39Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\
**Post date:** [September 18, 2023, 9:41am UTC](https://forum.infinityfree.com/t/ftp-connection-fail/82831/10 "2023-09-18T09:41:17Z")

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> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/docs?topic=49307):
>
> Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

If the problem is still present, then please:

- provide the Website URL

- as well as hosting/FTP acc username

- Does the file manager from the client area (monstaFTP) successfully connect to FTP?

So that we can check if everything is working with your account (if home dir exists, IP on which work is currently being carried out, etc.).

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_[View the full topic](https://forum.infinityfree.com/t/ftp-connection-fail/82831)._