# FTP - CANT CONNECT
**URL:** https://forum.infinityfree.com/t/ftp-cant-connect/8036
**Category:** Hosting Support
**Created:** [November 20, 2017, 9:03am UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036 "2017-11-20T09:03:00Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@MIkeSantos](https://forum.infinityfree.com/u/MIkeSantos)
#### Post date: [November 20, 2017, 9:03am UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/1 "2017-11-20T09:03:00Z")
I can’t connect with FTP (I have cPanel Open)
First Attempt:
Configuration: “No Encryption”
It does not connect and only appears with the message “Connecting”
Second Attempt:
Configuration: “TLS/SSL IMPLICIT ENCRYPTATION”
It does not connect and only appears with the message “Connecting”
Third Attempt:
Configuration: “TLS/SSL EXPLICIT ENCRYPTATION”
It does not connect and only appears with the message “Connecting”
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### Author:  [@MIkeSantos](https://forum.infinityfree.com/u/MIkeSantos)
#### Post date: [November 20, 2017, 9:04am UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/2 "2017-11-20T09:04:59Z")
I have cPanel open to try to connect to FTP, but it does not connect in any way
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### Author:  [@ofir29200](https://forum.infinityfree.com/u/ofir29200)
#### Post date: [November 20, 2017, 1:35pm UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/3 "2017-11-20T13:35:01Z")
try to connect with filezilla from [here](https://www.google.co.il/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwjQz4njn83XAhXJ5xoKHQ4BCmYQFgglMAA&url=https%3A%2F%2Ffilezilla-project.org%2F&usg=AOvVaw0vUm4-x_Jtf5eF3tpKkxjC "here") or try to connect with the built in ftp client on windows
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [November 20, 2017, 1:43pm UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/4 "2017-11-20T13:43:24Z")
The error message says “Timeout detected” so my first guess is that there is a network issue between your computer and the FTP server. I’d recommend testing it with the `telnet` command (you can use it like `telnet ftp.epizy.com 21`) but I’m not sure if it’s available on Windows or if there is a Windows equivalent.
I see you’ve got the FTP server for [unaux.com](http://unaux.com) listed in the connections as well. Does that FTP server work for you?
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### Author:  [@ofir29200](https://forum.infinityfree.com/u/ofir29200)
#### Post date: [November 20, 2017, 1:45pm UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/5 "2017-11-20T13:45:59Z")
> @Admin said:
> The error message says “Timeout detected” so my first guess is that there is a network issue between your computer and the FTP server. I’d recommend testing it with the `telnet` command (you can use it like `telnet ftp.epizy.com 21`) but I’m not sure if it’s available on Windows or if there is a Windows equivalent.
>
> I see you’ve got the FTP server for [unaux.com](http://unaux.com) listed in the connections as well. Does that FTP server work for you?
@Admin windows does have telnet, only if you install it on the features installation
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### Author:  [@MIkeSantos](https://forum.infinityfree.com/u/MIkeSantos)
#### Post date: [November 20, 2017, 5:06pm UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/6 "2017-11-20T17:06:43Z")
> @Admin said:
> The error message says “Timeout detected” so my first guess is that there is a network issue between your computer and the FTP server. I’d recommend testing it with the `telnet` command (you can use it like `telnet ftp.epizy.com 21`) but I’m not sure if it’s available on Windows or if there is a Windows equivalent.
>
> I see you’ve got the FTP server for [unaux.com](http://unaux.com) listed in the connections as well. Does that FTP server work for you?
No, [unaux.com](http://unaux.com) not work for me, same problem.
On Execute Telnet command i got the message
“Connecting to [ftp.epizy.com](http://ftp.epizy.com) … Could not open connection to host on port 21: Connection failed”
I tried connect on 4 different’s ISP
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### Author:  [@MIkeSantos](https://forum.infinityfree.com/u/MIkeSantos)
#### Post date: [November 21, 2017, 1:49am UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/7 "2017-11-21T01:49:56Z")
\*\*\* UP \*\*\*
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [November 21, 2017, 11:59am UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/8 "2017-11-21T11:59:22Z")
The FTP server itself seems to be working fine. If you tried 4 completely different internet providers (not just different devices or customers on the same backend network), it’s unlikely but possible that it’s a block at the internet providers.
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [January 17, 2019, 7:29pm UTC](https://forum.infinityfree.com/t/ftp-cant-connect/8036/9 "2019-01-17T19:29:54Z")