# FTP authentication failed **URL:** \ **Category:** Hosting Support\ **Created:** [October 20, 2024, 12:31am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422 "2024-10-20T00:31:46Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![xyip3h](https://forum.infinityfree.com/letter_avatar/xyip3h/32/6_449c533f586939b6e5f246632a46421f.png) [@xyip3h](https://forum.infinityfree.com/u/xyip3h)\ **Post date:** [October 20, 2024, 12:31am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/1 "2024-10-20T00:31:46Z")
### Website URL [oc.great-site.net](http://oc.great-site.net) ### Error Message When I tried to connect to my account with FTP, [filezilla](https://filezilla-project.org/download.php?type=client) failed to connect: error message from [filezilla](https://filezilla-project.org/download.php?type=client) | Status: | Resolving address of [ftpupload.net](http://ftpupload.net) | | --- | --- | | Status: | Connecting to 185.27.134.11:21… | | Status: | Connection established, waiting for welcome message… | | Status: | Initializing TLS… | | Status: | TLS connection established. | | Command: | USER if0\_37548835 | | Response: | 331 User if0\_37548835 OK. Password required | | Command: | PASS \*\*\*\*\*\*\*\*\*\* | | Response: | 530 Login authentication failed | | Error: | Critical error: Could not connect to server | ### Other Information The UI here says that : #### Unable to determine directory status An error occurred while trying to check the directory of your website. |Directory Exists| unknown |Index File|| unknown ---
**Author:** ![xyip3h](https://forum.infinityfree.com/letter_avatar/xyip3h/32/6_449c533f586939b6e5f246632a46421f.png) [@xyip3h](https://forum.infinityfree.com/u/xyip3h)\ **Post date:** [October 20, 2024, 12:37am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/2 "2024-10-20T00:37:23Z")
I copied the user name and password from the system directly. Please help. Thanks ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [October 20, 2024, 2:45am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/3 "2024-10-20T02:45:51Z")
reset the account password then try it again Remember that the password you use to login to the dashboard and your account password are two different things. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 20, 2024, 11:01am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/4 "2024-10-20T11:01:17Z")
Please try the steps proposed in this article: > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… ---
**Author:** ![xyip3h](https://forum.infinityfree.com/letter_avatar/xyip3h/32/6_449c533f586939b6e5f246632a46421f.png) [@xyip3h](https://forum.infinityfree.com/u/xyip3h)\ **Post date:** [October 20, 2024, 8:59pm UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/5 "2024-10-20T20:59:33Z")
> [@Greenreader9](#): > > reset the account password then try it again > > Remember that the password you use to login to the dashboard and your account password are two different things. I have tried resetting passwords many times, it does not fix the issue. Even the system could not deremine the status of the FTP directories, as shown below: ![ttt](https://forum-cdn.infinityfree.net/original/3X/f/4/f497960ad206f54f180a692dec7b8d7fa4eed441.png) ---
**Author:** ![xyip3h](https://forum.infinityfree.com/letter_avatar/xyip3h/32/6_449c533f586939b6e5f246632a46421f.png) [@xyip3h](https://forum.infinityfree.com/u/xyip3h)\ **Post date:** [October 20, 2024, 9:02pm UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/6 "2024-10-20T21:02:24Z")
II tried the steps to reset the password for the account multiple times, it still does not work. As shown in the picture, even the system could not determine the status of my site: ![ttt](https://forum-cdn.infinityfree.net/original/3X/f/4/f497960ad206f54f180a692dec7b8d7fa4eed441.png) ---
**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/6_449c533f586939b6e5f246632a46421f.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\ **Post date:** [October 20, 2024, 10:21pm UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/7 "2024-10-20T22:21:20Z")
Did you try to log in to the Control Panel at least once? That’s also the first step in the guide Admin linked to you. ---
**Author:** ![xyip3h](https://forum.infinityfree.com/letter_avatar/xyip3h/32/6_449c533f586939b6e5f246632a46421f.png) [@xyip3h](https://forum.infinityfree.com/u/xyip3h)\ **Post date:** [October 21, 2024, 3:24am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/8 "2024-10-21T03:24:00Z")
after accessing control panel, I could access it via FTP. Thanks! ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 21, 2024, 7:50am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/9 "2024-10-21T07:50:09Z")
> [@xyip3h](#): > > II tried the steps to reset the password for the account multiple times, it still does not work. Did you also login to the control panel afterward to enable FTP access? Because I just did, and now it works. > [@xyip3h](#): > > As shown in the picture, even the system could not determine the status of my site: That makes sense, because the client area obtains that information over FTP. If FTP is not working for your account, then that check also doesn’t work. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 28, 2024, 7:50am UTC](https://forum.infinityfree.com/t/ftp-authentication-failed/100422/10 "2024-10-28T07:50:18Z")
Closed on October 28, 2024, 7:50am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.