# FTP account error **URL:** \ **Category:** Hosting Support\ **Created:** [July 25, 2021, 2:42am UTC](https://forum.infinityfree.com/t/ftp-account-error/48873 "2021-07-25T02:42:00Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 25, 2021, 3:56am UTC](https://forum.infinityfree.com/t/ftp-account-error/48873/2 "2021-07-25T03:56:46Z")
Due to this??? > [@\[SOLVED\] Website IPs 185.27.134.116 and 185.27.134.98 are down](https://forum.infinityfree.com/t/website-ips-185-27-134-116-and-185-27-134-98-are-down/48822): > > IMPORTANT: Please read the [Outage Communication Rules](https://forum.infinityfree.com/t/read-first-outage-communication-rules/46444) before posting! Since July 24, 11:00 UTC the website IPs 185.27.134.116 and 185.27.134.98 are down. We know the following issues occur: Websites return some kind of Connection Refused or Connection Timed Out error. FTP and file manager access is not working. Some control panel features, like Softaculous, also do not work. At this time, there is no known workaround or fix. We’re aware of the issue and have notified iFastNet. I’ll update … --- _[View the full topic](https://forum.infinityfree.com/t/ftp-account-error/48873)._