# FTP: 530 Login authentication failed **URL:** \ **Category:** Hosting Support\ **Created:** [July 19, 2022, 9:57am UTC](https://forum.infinityfree.com/t/ftp-530-login-authentication-failed/64182 "2022-07-19T09:57:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Kyow1715](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kyow1715/32/11841_2.png) [@Kyow1715](https://forum.infinityfree.com/u/Kyow1715)\ **Post date:** [July 19, 2022, 9:57am UTC](https://forum.infinityfree.com/t/ftp-530-login-authentication-failed/64182/1 "2022-07-19T09:57:25Z")
Hello everyone, i have the same problem (@Admin as you said, no need to tell the IP’s bcs you guys can see every member IP and website and know when they’re down or not), but my website is not down. I just simply can’t connect through the FileZilla (FTP), on two accounts of mine. ```auto 530 Login authentication failed Error: Critical error: Could not connect to server ``` ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 19, 2022, 2:16pm UTC](https://forum.infinityfree.com/t/ftp-530-login-authentication-failed/64182/2 "2022-07-19T14:16:53Z")
> [@Kyow1715](#): > > Hello everyone, i have the same problem I personally see no reason to suggest that. “Login authentication failed” hasn’t been a symptom of this outage at any point. And if your website works, then I really don’t think it’s related. > [@Kyow1715](#): > > no need to tell the IP’s bcs you guys can see every member IP and website and know when they’re down or not You never need to tell a website IP, anyone can just look that up. But if you have a dozen domains on three different accounts with multiple websites per domain, I’m not going to go through all of them just to find information we specifically ask you for in the template but you couldn’t be bothered to provide. And “you guys” cannot see that. I can see it, but nobody else can. But other people can also help you, if you provide them the information necessary to do so. So always include the website URL. > [@Partial Hosting Outage \[Websites, FTP, MySQL\]](https://forum.infinityfree.com/t/partial-hosting-outage-websites-ftp-mysql/64076/43): > > `530 Login authentication failed` Did you check this article already to make sure it’s actually a hosting issue? > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [July 26, 2022, 2:17pm UTC](https://forum.infinityfree.com/t/ftp-530-login-authentication-failed/64182/3 "2022-07-26T14:17:32Z")
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