# Free subdomain resolving to an incorrect IP address **URL:** \ **Category:** Hosting Support\ **Created:** [November 11, 2026, 5:36pm UTC](https://forum.infinityfree.com/t/free-subdomain-resolving-to-an-incorrect-ip-address/121929 "2026-11-11T17:36:42Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Izumi-69](https://forum.infinityfree.com/letter_avatar/izumi-69/32/6_449c533f586939b6e5f246632a46421f.png) [@Izumi-69](https://forum.infinityfree.com/u/Izumi-69)\ **Post date:** [November 11, 2026, 5:36pm UTC](https://forum.infinityfree.com/t/free-subdomain-resolving-to-an-incorrect-ip-address/121929/1 "2026-11-11T17:36:42Z")
### Website URL [http://sistemapersonal.infinityfree.io](http://sistemapersonal.infinityfree.io) ### Error Message Hello InfinityFree Support, I am having trouble accessing my website: `sistemapersonal.infinityfree.io`. My hosting account is active, and I can access the File Manager. However, when I run `nslookup sistemapersonal.infinityfree.io`, it returns `199.59.243.225` instead of my hosting IP address, `185.27.134.102`. My free subdomain is also marked as Active in the control panel. Could you please check whether the subdomain is correctly configured and pointing to my hosting account? Thank you for your help. ### Other Information #help ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [November 11, 2026, 5:36pm UTC](https://forum.infinityfree.com/t/free-subdomain-resolving-to-an-incorrect-ip-address/121929/2 "2026-11-11T17:36:43Z")
Welcome to the InfinityFree community forum! Good to have you here. - Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. - Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. - AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. - Solving an issue is a joint effort. Try the suggestions you get and report back what happened. ---
**Author:** ![Lemni](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lemni/32/68303_2.png) [@Lemni](https://forum.infinityfree.com/u/Lemni)\ **Post date:** [November 11, 2026, 5:37pm UTC](https://forum.infinityfree.com/t/free-subdomain-resolving-to-an-incorrect-ip-address/121929/3 "2026-11-11T17:37:03Z")
_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ Could you run `nslookup sistemapersonal.infinityfree.io 1.1.1.1` and check the domain on [dnschecker.org](http://dnschecker.org) with record type A? Then post both results here. That will show whether the wrong IP is only what your own DNS server returns or what it returns everywhere. I’m asking because your account was only created a few hours ago, and a recent change can take a while to spread. A DNS server that remembered an older answer for the name could be giving you `199.59.243.225`. The knowledge base article on domains that can’t be found describes how to tell these cases apart: > [@Why does my browser say my domain can't be found?](https://forum.infinityfree.com/docs?topic=121134): > > When you try to open your website, your browser says it can’t find the address. Depending on your browser, you will see an error like: This site can’t be reached Hmm. We’re having trouble finding that site. ERR\_NAME\_NOT\_RESOLVED DNS\_PROBE\_FINISHED\_NXDOMAIN This means your browser couldn’t look up which server your domain points to. Before your browser can connect to a website, it asks a DNS server to translate the domain name into an IP address. If that lookup fails, your browser doesn’t even… It says some DNS locations working and others not is normal for up to 72 hours after adding a domain. It also says that if a free subdomain is listed in your account, there’s nothing for you to set up. If it still doesn’t work after 72 hours, it asks you to create a support topic. If [dnschecker.org](http://dnschecker.org) shows `185.27.134.102` in most places but your own lookup shows something else, the problem is on your side. In that case, flush your DNS cache and compare against the public DNS server, as the article describes. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [November 11, 2026, 6:30pm UTC](https://forum.infinityfree.com/t/free-subdomain-resolving-to-an-incorrect-ip-address/121929/4 "2026-11-11T18:30:00Z")
It works fine for me. As lemni said, if your site is under 72 hours these problems are normal. If it’s over 72 hours let us know and we can help with other trouble shooting steps. It might be your isp blocking it