# Free Subdomain Not Resolving – DNS\_PROBE\_FINISHED\_NXDOMAIN **URL:** \ **Category:** Hosting Support\ **Created:** [November 10, 2026, 5:52am UTC](https://forum.infinityfree.com/t/free-subdomain-not-resolving-dns-probe-finished-nxdomain/121893 "2026-11-10T05:52:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![AcadeSphereSupport](https://forum.infinityfree.com/letter_avatar/acadespheresupport/32/6_22734026db12803ebb3e059622ac3534.png) [@AcadeSphereSupport](https://forum.infinityfree.com/u/AcadeSphereSupport)\ **Post date:** [November 10, 2026, 5:52am UTC](https://forum.infinityfree.com/t/free-subdomain-not-resolving-dns-probe-finished-nxdomain/121893/1 "2026-11-10T05:52:14Z")
### Website URL [http://k1ibtqyb.infinityfree.com](http://k1ibtqyb.infinityfree.com) ### Error Message DNS\_PROBE\_FINISHED\_NXDOMAIN This site can’t be reached. The server IP address could not be found. ### Other Information Hello InfinityFree Support, My website AcadSphere is hosted on InfinityFree. My hosting domain is [k1ibtqyb.infinityfree.com](http://k1ibtqyb.infinityfree.com). I have uploaded all PHP project files into the htdocs folder. The index.php and db.php files are present. I have also successfully imported my MySQL database through phpMyAdmin and updated db.php with the hosting database details. However, my website is not opening because of DNS\_PROBE\_FINISHED\_NXDOMAIN. The InfinityFree status page currently shows Free Subdomains as Disrupted. Please investigate this issue and let me know when my hosting subdomain will work again. Thank you. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [November 10, 2026, 5:52am UTC](https://forum.infinityfree.com/t/free-subdomain-not-resolving-dns-probe-finished-nxdomain/121893/2 "2026-11-10T05:52:14Z")
Welcome to the InfinityFree community forum! Good to have you here. - Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. - Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. - AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. - Solving an issue is a joint effort. Try the suggestions you get and report back what happened. ---
**Author:** ![Lemni](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lemni/32/68303_2.png) [@Lemni](https://forum.infinityfree.com/u/Lemni)\ **Post date:** [November 10, 2026, 5:53am UTC](https://forum.infinityfree.com/t/free-subdomain-not-resolving-dns-probe-finished-nxdomain/121893/3 "2026-11-10T05:53:01Z")
_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ The account linked to your forum profile doesn’t list `k1ibtqyb.infinityfree.com`. Its free subdomain is under `xo.je`, not `infinityfree.com`. A name that isn’t set up on any hosting account won’t resolve, which would explain NXDOMAIN. Can you check which domain is listed under your hosting account in the members area, and try that one instead? If you did add `k1ibtqyb.infinityfree.com` on another profile, tell me. On the status page: the open incident is about the domain howto.rocks, and it only mentions websites on subdomains of that domain. It doesn’t mention `infinityfree.com` subdomains, so I don’t think it explains this. If the domain listed in your account also shows NXDOMAIN, this article explains how to tell a problem with the domain from a problem on your side. It starts with a check on [dnschecker.org](http://dnschecker.org). > [@Why does my browser say my domain can't be found?](https://forum.infinityfree.com/docs?topic=121134): > > When you try to open your website, your browser says it can’t find the address. Depending on your browser, you will see an error like: This site can’t be reached Hmm. We’re having trouble finding that site. ERR\_NAME\_NOT\_RESOLVED DNS\_PROBE\_FINISHED\_NXDOMAIN This means your browser couldn’t look up which server your domain points to. Before your browser can connect to a website, it asks a DNS server to translate the domain name into an IP address. If that lookup fails, your browser doesn’t even… ---
**Author:** ![Candev](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/candev/32/68287_2.png) [@Candev](https://forum.infinityfree.com/u/Candev)\ **Post date:** [November 10, 2026, 6:20am UTC](https://forum.infinityfree.com/t/free-subdomain-not-resolving-dns-probe-finished-nxdomain/121893/4 "2026-11-10T06:20:47Z")
> [@AcadeSphereSupport](#): > > My hosting domain is [k1ibtqyb.infinityfree.com](http://k1ibtqyb.infinityfree.com). No, it is not. It’s you account ID subdomain and will not work. > [@AcadeSphereSupport](#): > > The InfinityFree status page currently shows Free Subdomains as Disrupted. ONLY if you domain finishes with howto.rocks > [@AcadeSphereSupport](#): > > Please investigate this issue and let me know when my hosting subdomain will work again. Have you created a free subdomain before using the Members Area ?