Free hosting doesn’t come with one-on-one staff support. That’s a premium only feature. This is a community forum. I, being the only staff member of InfinityFree, also check the posts in the forum and help where necessary to clarify things, provide additional information, and sometimes use my staff level access to troubleshoot issues that other community members cannot.
But my policy is that I only provide advice. I can tell you how you can move your files, but I will not do so for you. The only exception is cases where the hosting itself is not working as it should, but that’s not the case here.
I try to be very clear that free hosting does not come with one-on-one staff support, or any kind of website development assistance. If you need that, you should not use our free hosting. Or at least not use it without having someone on speed dial who is willing to help you with such questions.
Premium hosting does get one-on-one support, and that’s a benefit of buying premium hosting. If you want premium level service, and are thinking of buying premium hosting, then just get the premium hosting and you’ll get what you want.
iFastNet’s premium hosting can be obtained with a monthly contract and a 7 day money back guarantee, so no need to commit to anything long term if the service isn’t to you liking.