Finding my account deactivated

Hosting Support
1

I didn’t realise my account would be deactivated due to lack of activity. I’d set up my website so it would just be there for when it was needed and hadn’t been back here since. I understand now this is what Infinity will do in these circumstances, but instead of receiving an automated email telling me this will happen so I can do something about it, say, giving me 3 days or something if there is no further activity, just deactivating it and then sending an automated email informing me seemed a bit harsh.

I will endeavour to visit more regularly now, but I wonder if this process of just deactivating needs to be this way without warning?

By the way, is it visiting a domain or me visiting the control panel that determines inactivity?

2

This is normally what free hosting do. Did you check your spam folder?

Just 5 hits per month will do

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5 hits per month

Are you saying any domain hit 5 times keeps the account active, even if there are other domains in the same account not hit?

4

If they are in the same account, then yes. Only one of your websites in that account would need 5 hits to keep your account active.

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I think that there is supposed to be an early warning, but it maybe get flagged as spam. The email is sent from the control panel, not the client area, and the control panel emails are a bit less reliable in delivery.

And the client area doesn’t know about your hits until the inactivity suspension happens.

It’s a bit harsh, yes. At the same time, the only situation where this happens is if nobody visited your website in a month. So the chance of a visitor seeing the suspended page is quite small.

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