# Files and folders are not being deleted, unable to install wordpress, stuck at 95% **URL:** \ **Category:** Hosting Support\ **Created:** [November 6, 2022, 5:14pm UTC](https://forum.infinityfree.com/t/files-and-folders-are-not-being-deleted-unable-to-install-wordpress-stuck-at-95/68080 "2022-11-06T17:14:12Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [November 6, 2022, 7:31pm UTC](https://forum.infinityfree.com/t/files-and-folders-are-not-being-deleted-unable-to-install-wordpress-stuck-at-95/68080/2 "2022-11-06T19:31:19Z")
Hi and welcome to the forum put a dot in front of the name of this file to be .htaccess ![image](https://forum-cdn.infinityfree.net/original/3X/8/a/8a404288c9f11470d521d3accb5d5524ae5d2377.png) Softaculous uninstall - [How to remove a installation](https://www.softaculous.com/docs/enduser/how-to-remove-a-installation/) file manager (MonstaFTP) can have problems, so it is recommended to use this FTP client > [@How to upload files with FTP](https://forum.infinityfree.com/t/how-to-upload-files-with-ftp/49306): > > The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot… If it still stays at 95% try later in two or three hours --- _[View the full topic](https://forum.infinityfree.com/t/files-and-folders-are-not-being-deleted-unable-to-install-wordpress-stuck-at-95/68080)._